Insurance Administrator- Bilingual (Remote)

at  Chartwell

SCOPE OF POSITION:

As a member of the insurance team, the bilingual insurance administrator provides daily support to residences and the real estate team to manage property losses and tenant claims.

EDUCATION:

• High School Diploma
• Knowledge and/or experience in handling insurance claims an asset

EXPERIENCE:

• 2 to 5 years administrative experience, preferably in the insurance industry

SKILLS & ABILITIES:

• Proficient in MS Office, with superior working knowledge of Excel, Word and Power Point Programs
• Proficient in MS Outlook and SharePoint
• Strong written and verbal communication skills
• Ability to maintain confidentiality of files
• Excellent customer service and negotiating skills
• Ability to work in a fast-paced environment and able to adapt to change
• Self-directed with the ability to juggle multiple schedules
• Ability to multi-task and prioritize multiple deadlines
• Organize and expedite work flow
• Ability to communicate verbally and in writing in both French and English
  At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
  Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
  We thank all applicants for their interest, however, only those selected for further consideration will be contacted

• Open and close insurance claims
• Monitor and verify, that all reports and costing of an insurance claim is received in the required time.
• Monitor and verify all Purchase Orders are processed
• Assist General Managers, Project Managers, Insurance companies, Restoration companies and others to move claims to completion using protocols in place.
• Procure all necessary information to move insurance claims forward in an extremely timely manner
• Submit email to 3 rd party adjuster notifying them of the potential claim
• Submit and follow up final email to 3 rd party adjuster regarding claims costs recovery
• Submit Final Release once recovery settlement is determined and agreed to by the Manager Risk and Insurance
• Liaising with external parties in a professional manner
• Maintain electronic documents for all claims
• Maintaining calendars using MicroSoft Outlook
• Organization and scheduling of meetings/appointments and the booking of meeting rooms
• Prepare Power Point presentations
• Prepare handouts for meetings
• Regularly maintain insurance claim spreadsheets and database
• Prepare analytical claims costing documents for corporate and for Manager, Risk and Insurance
• Liaising with other departments as required
• Handling and appropriately distributing incoming and outgoing mail
• Handling telephone inquiries
• Coding, processing invoices, preparing all emergency Purchase Orders, preparing repair Purchase orders when necessary
• Assisting corporate yearly insurance renewal, reviewing renewal documents, insurance certificate requests
• Other duties as assigned