Insurance and Litigation Claims Coordinator (Hybrid)

at  FirstService Residential

JOB OVERVIEW:

As an Insurance & Litigation Claims Coordinator you’ll be responsible for assisting with the management of legal matters, including lawsuits, claims, and agency complaints to ensure proper handling and timely notice to the appropriate insurance carriers. Ensure all legal matters are properly entered into the Legal Files database and updated as needed. Work together with General Counsel and Claims Managers to coordinate work distribution to ensure that claim files are handled properly in a high-volume legal department. Assist with obtaining information from various departments for insurance applications.

SKILLS & QUALIFICATIONS:

• Associate degree or an advanced certification with minimum of three years related experience working in a law firm, in-house legal department, insurance company, or risk management department.
• Detail-oriented with excellent organization, planning, motivation, and interpersonal skills.
• Strong analytical skills, critical thinking, problem solving, judgment, and decision-making abilities related to claims information and documents.
• Strong verbal and written communication skills.
• Must have strong proficiency in Windows, and Microsoft Office programs, including but not limited to: Word, Excel, PowerPoint, and Outlook. Proficiency researching the Internet. Will be trained on Proprietary Management Software.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work well independently, as well as in a team environment. Must be self-driven.

• Assist General Counsel and Claims Managers with the intake and handling of lawsuits, claims, and agency complaints; including investigation, calendaring, follow up, and data entry into legal databases in a high volume environment.
• Maintain Errors & Omissions bordereau report and be responsible for quarterly submission to FirstService Residential’s insurance carrier.
• Review management contracts and assist with tendering of defense and indemnification to responsible third parties.
• Serve as liaison and maintain communication relevant to claims with General Counsel, management teams, outside counsel, and insurance agents.
• Assist with the preparation of internal and external reports including monthly and quarterly claims reports, custom query reports.
• Update claim files with monthly loss runs from insurance carriers.
• Develop a strong familiarity of all company systems, servers, programs, and data storage locations to locate and retrieve documents responsive to requests.
• Assist with projects, presentations, reports, correspondence, or assignments as requested.
• Assist with insurance applications.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Participate in a variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by General Counsel.
• Perform any range of special projects, tasks and other related duties as assigned.