Insurance Claims Administrator

at  Goodlord

THE OPPORTUNITY:

We’re looking for an Insurance Claims Facilitator interested in supporting our Rent Protection and Legal Expenses Insurance claims process.

Your main focus will be to support the key insurance aspects of the claims process, working with Letting Agents who’ve made a claim against their policy where a Tenant has fallen into arrears with their rental payments, or for another insured incident. Day to day this will typically include;

• Reviewing all claims submissions, ensuring all relevant documentation is gathered and filed correctly, liaising with key stakeholders where further information is required
• Assessing the claim against the policy wording and processes, to make a determination on cover
• Communicating the outcome of a claim with the customer, and keeping customers up to date throughout the claims journey
• Working alongside our panel solicitors where a claim can’t be resolved by mediation to recover possession of the rental property and any monies outstanding from the Tenant
• Supporting the Senior Claims Facilitator with Rent Protection payment requests
• Providing clear and factual information in line with our policy wordings and processes

Other day to day activities will include responding to inbound queries from our internal and external customers, supporting our in-house mediation process, speaking with tenants, guarantors and letting agents, where necessary, with the aim of reaching a resolution to the claim that is suitable for all parties, all within our agreed service levels.

WHAT WE NEED FROM YOU:

• You have experience working in a process driven, administrative environment delivering outstanding customer service
• You have excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writingYou are super organised and have the ability to prioritise efficiently to manage your own caseload