Insurance Collector 1

at  OrthoArkansas

KNOWLEDGE

Be a lifelong learner.

POSITION OVERVIEW:

At OrthoArkansas, our Insurance Collectors are crucial to ensuring the timely and accurate reimbursement of claims, directly contributing to the clinic’s financial health and supporting providers in maximizing revenue. In this role, you’ll handle claims, resolve soft denials, assist with appeals, and collaborate with both internal teams and insurance carriers to efficiently address issues. You’ll join a dynamic, supportive team working together to ensure a seamless experience for both patients and providers.

QUALIFICATIONS:

• Education and Experience:
• High school diploma or GED equivalent.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Experience with orthopedic procedures, diagnoses, and procedure codes preferred, but not required.
• Skills and Abilities:
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication for professional interaction with patients, providers, insurance companies, and team members.
• Ability to thrive in a fast-paced environment, balancing multiple tasks while maintaining accuracy.
• Problem-solving and decision-making abilities.
• Strong interpersonal skills and a commitment to maintaining HIPAA confidentiality.
• Preferred Skills (Not Required):
• Proficiency in medical coding (CPT, ICD-10) and insurance billing practices.
• Advanced understanding of insurance policies and reimbursement processes.
• Analytical skills for identifying patterns in denials and follow-up needs.
• Expert knowledge of medical billing, coding, and insurance reimbursement.
• Leadership and team management experience.

SOFTWARE SKILLS:

• Advanced: Alphanumeric data entry.
• Intermediate: 10-Key, database management, spreadsheets, word processing.
• Basic: Accounting and contact management.

5. ADDITIONAL DUTIES:

• Perform other related duties as assigned to support the efficiency of the billing and reimbursement process.

6. EVOLVING RESPONSIBILITIES:

As healthcare evolves, so do we! Our Insurance Collectors are proactive and adaptable, tackling complex claims, high-priority denials, and leading process improvements to maximize reimbursement.