Insurance Front Desk - Process Associate - English - Remote RO!

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Insurance Front Desk - Process Associate - English - Remote RO!

Responsibilities

• Work closely with underwriters (our company representatives), experts and other departments in order to handle tasks on time with high quality;
• Prioritize the workload in order to meet the turn around time and accuracy requirements agreed in contract;
• Take over additional requests that may come from the underwriters;
• Review, check, gather and upload the insurance and legal documentation in the relevant systems;
• Review insurance submission data for accuracy and completeness;
• Reflect insurance policy terms, conditions into the systems;
• Make sure the data entered have supporting documentation attached;
• Ensure that the entered values are correct;
• Maintain and update the SOP to reflect the business requirements and portfolio specifics;
• Successfully graduating the training plan attached to the position and the tasks;
• Updating the working procedures periodically;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Qualifications

Minimum qualifications

• Very good knowledge of English, min B2
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and self-starter.

Preferred qualifications

• Personal culture and client management expertise.
• High motivation and ability to learn.
• Ability to work under time pressure.

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationRomania-Iasi
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingAug 15, 2024, 1:13:29 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Work closely with underwriters (our company representatives), experts and other departments in order to handle tasks on time with high quality;
• Prioritize the workload in order to meet the turn around time and accuracy requirements agreed in contract;
• Take over additional requests that may come from the underwriters;
• Review, check, gather and upload the insurance and legal documentation in the relevant systems;
• Review insurance submission data for accuracy and completeness;
• Reflect insurance policy terms, conditions into the systems;
• Make sure the data entered have supporting documentation attached;
• Ensure that the entered values are correct;
• Maintain and update the SOP to reflect the business requirements and portfolio specifics;
• Successfully graduating the training plan attached to the position and the tasks;
• Updating the working procedures periodically;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager