Insurance Manager

at  EMED Group

We have a fantastic opportunity for an Insurance Manager to join our Fleet Team based remotely with national travel.
Reporting to the Head of Fleet, the Insurance Manager will hold responsibility for embedding EMED Group’s Insurance strategy and risk policies. As Insurance Manager, you will be the subject matter expert, providing a hands-on approach to support the business and initiatives and providing advice and guidance.
You will develop and deploy a strategic plan to ensure a continuous improvement approach on managing adjusters, investigators, and appraisers, preparing and reporting against key metrics to inform key stakeholders.
A key focus area is to engage with the Sites, the Compliance and Fleet teams to lead a transformational change in Insurance Management and best practice moving forwards. Through strategic and operational engagement continually reviewing our products and performance, to identify further areas for focus.

ABOUT US

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 60 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

BENEFITS FOR THE ROLE INCLUDE

• £35,000 per annum.
• 33 days holiday.
• Life Assurance
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 and 20 years’ service.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card access
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

ROLE RESPONSIBILITIES

• Create and modify procedures and documents related to policies.
• Assist in claims management.
• Encourage a positive incident reporting culture within the business and that all incidents are thoroughly investigated and root causes established; ensure that root causes and recommendations are communicated across business.
• Highlight non-compliant RED drivers for action.
• KPI and reporting – Monitor and measure ‘Key vehicle telematics performance indicators and remedy accordingly’.
• Liaise with Operations and Compliance teams to ensure that the business meet their procedural and contractual reporting requirements.
• Ensure that Insurance dashboards by division/region/site are delivered on time and provide support to the group business areas to facilitate step change improvement in performance.
• Support incident management and investigation process (when required) where Fleet is involved.
• To undertake any additional duties at the request of your line manager, which are deemed to be within your competency.
• Minimize risk of financial loss and loss ratio.
• Preside over claims investigations.
• Work with our repair agent Sopp+Sopp.
• Working with Broker and the business to gather & review renewal information.
• Work with our Telematics systems to reduce company collisions.
• To undertake in monthly campaigns to reduce incidents.
• Identify areas for improved risk management practices within the organisation – both property and health and safety related.
• Identify and work with the organisation to create practices and procedures that ensure risks are managed effectively from an insurance viewpoint. Keep procedures up-to-date and ensure appropriate people are aware and able to follow the procedures as appropriate.
• Set strategy for event management within the organisation, produce clear guidelines and ensure adherence to the procedures, in conjunction with relevant teams.
• Resolve insurance queries from departments and third parties.
• Handling any insurance matters relating to the business of the organisation as required.
• To adhere to all EMED Group policies and procedures.
• To undertake any training and development activities at the request of your line manager.
• To comply with all EMED Group Policies and support new initiatives.