Insurance Program Delivery Specialist (m/f/d)

at  FM Global

Reports To: Gregor Kohl, Insurance Program Delivery Manager
Location: Frankfurt, Taunusanlage 8, 60329 Frankfurt am Main, Germany
Hiring Date: 1st January 2025
FM is a leading property insurer of the world’s largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in 148 countries, in a variety of challenging roles.
Defined by our proprietary research, engineering-based approach, and reputation for excellence, FM offers a workplace culture that’s as supportive and inclusive as it is innovative and inspiring.

We are currently looking for a full-time team-oriented individual to join our Insurance Program Delivery team. The role will be based in Frankfurt. This position is responsible for executing insurance product and service delivery activities, providing high quality client support. The role handles small to mid-sized global accounts of moderate complexity, requiring technical knowledge of systems and procedures, under supervision.

• Constructs basic insurance policy contracts and invoices in accordance with negotiated terms and conditions, territory requirements and company compliance. Assists team members to ensure timely processing of underlying contracts and invoicing.
• Provides high quality customer service for internal and external client needs. Creates master policies and associated documents.
• Responsible for the collection, review and processing of prospect/client locations and values in corporate systems.
• Maintains client and broker contact information and document distribution instructions.
• Follows corporate procedures, guidelines, and governance for processing of insurance deliverables.
• Proven experience in an office environment, preferably within an insurance, finance, or other regulatory environment. Combination of education and work experience will be considered.
• Willingness to work with different computer programs. Knowledge of Microsoft Office applications, specifically Excel and Outlook.
• Fluency in German and English, both oral and written.
• Good communication skills, both oral and written.
• Team-player, with ability to work independently.
• Time management skills.
• Analytical skills and ability to pay attention to detail.

• Constructs basic insurance policy contracts and invoices in accordance with negotiated terms and conditions, territory requirements and company compliance. Assists team members to ensure timely processing of underlying contracts and invoicing.
• Provides high quality customer service for internal and external client needs. Creates master policies and associated documents.
• Responsible for the collection, review and processing of prospect/client locations and values in corporate systems.
• Maintains client and broker contact information and document distribution instructions.
• Follows corporate procedures, guidelines, and governance for processing of insurance deliverables.
• Proven experience in an office environment, preferably within an insurance, finance, or other regulatory environment. Combination of education and work experience will be considered.
• Willingness to work with different computer programs. Knowledge of Microsoft Office applications, specifically Excel and Outlook.
• Fluency in German and English, both oral and written.
• Good communication skills, both oral and written.
• Team-player, with ability to work independently.
• Time management skills.
• Analytical skills and ability to pay attention to detail