Intake & Administrative Coordinator

at  OK Clinical Therapy Group

JOIN OUR DEDICATED TEAM IN THE HEART OF THE OKANAGAN!

Are you a self-driven, compassionate professional with a passion for supporting mental health services? OK Clinical Therapy Group, a leading private clinical counselling practice, is seeking a reliable Intake & Administrative Coordinator to join our welcoming team in both our Kelowna & West Kelowna clinics.

WHO YOU ARE:

• Self-Motivated and Flexible: Thrive in a fast-paced environment, taking ownership of tasks and adapting as needed.
• Tech-Savvy: Proficient in Excel and comfortable with various office software; familiarity with Jane App is a strong asset.
• Detail-Oriented and Organized: Able to manage multiple responsibilities with accuracy and efficiency.
• Empathetic and Resilient: Comfortable handling a high volume of client calls, emails, etc demonstrating compassion and problem-solving skills.
• Seeking Long Term Employment: Reliability and a willingness to invest in a long-term role with opportunities for growth.
• Collaborative yet Independent: A supportive team player with strong interpersonal skills who can also work independently, taking initiative on tasks under leadership guidance.

• Be the warm, professional face of our clinic, welcoming clients and handling intake with care and empathy.
• Manage high volume of client calls, referrals, and initial intake assessments with strong communication and organizational skills for all locations.
• Coordinate payments, invoicing, and liaise with counsellors on client needs, including weekly bank deposits.
• Support client benefits, subsidies, and referral processes.
• Complete essential administrative tasks, including scanning, faxing, mailing, database management, portal oversight and general duties.
• Clinic’s facility oversight and general office upkeep.
• Support with quality assurance outreach with clients.
• Spend some time in community sharing about our resources and business under the guidance of our community relations manager.
• Assist with project-based tasks and reporting as needed, working both independently and collaboratively with other administrators and management on our team.