Intake and Triage Officer (Designated)

at  Department of Justice and Community Safety

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Department of Justice and Community Safety
Salary: $74,580 - $90,558
Occupation: Aboriginal and Torres Strait Islander services
Reference: VG/1804979AUGUST2024
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your expertise to support Aboriginal victims of crime to access financial assistance.
• Ongoing Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 3: $74,580 - $90,558 plus superannuation.

QUALIFICATIONS/REQUIREMENTS

A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.
Applicants are welcome to utilise support from the Aboriginal Employment Team throughout the recruitment process. Aboriginal candidates are encouraged to contact Aboriginalworkforce@justice.vic.gov.au if they would like cultural support and guidance through the application process.’
Please visit https://www.justice.vic.gov.au/careers/aboriginal-and-torres-strait-island-employment for further information.

ABOUT THE ROLE

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications from aboriginal victims of crime to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete, including providing advice and support. This may include managing inbound and outbound calls and responding to FAS enquiries, developing cultural support plans, and making referrals for victims engaging through a specialist Aboriginal victims of crime team.

Some of your duties will include:

• Support Aboriginal victims of crime to understand how to make applications for financial assistance.
• Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
• Identify and analyse documentary evidence to make interim decisions on applications to respond to the immediate needs of applicants.

To learn more about this role before applying, please read the attached position description.

To be successful in this role, you will have:

• A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it.
• A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community.
• Demonstrated commitment to trauma-informed practice, including an understanding of the victim services system and the ability to liaise effectively to improve victim outcomes, applying an intersectional lens in service delivery, engaging in reflective practice, supporting and informing victims of crime, and considering lived experience in improving service delivery.
• Understanding of the nature and dynamics of family violence and sexual assault