Intake and Triage Officer (Prioritised)

at  Department of Justice and Community Safety

• Receive and review applications for financial assistance for victims of violent crime, determine the priority and complexity of incoming applications.
• Ongoing position - Multiple Roles (Prioritized)
• VPS3: $74,580 – $90,558 + superannuation
  The Department of Justice and Community Safety are seeking Intake & Triage Officers to join the new Victims of Crime Financial Assistance Scheme, providing intake & triage of new applications, while supporting victims through providing interim assistance to respond to their immediate needs.
  This is a prioritised role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010.
  About the Business Unit
  This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
  The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the Victorian Government’s response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims’ needs. It will acknowledge harm done and be trauma informed, with a priority focus on being inclusive and culturally safe.
  Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete. You will also make decisions to award interim assistance within clearly defined guidelines to ensure victims can access support for their immediate needs, and authorise payments to be made.
  About the Role

Qualifications

• A relevant tertiary qualification and/or experience in operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable

DUTIES WILL INCLUDE:

• Provide information and authoritative advice on the FAS. Act as the first point of contact for FAS enquiries by responding to calls, emails, electronic referrals, and text messages.
• Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
• Experience in assessing written material to understand key issues and exercise sound decision making.
  To learn more about this role before applying, please read the attached position description.
  About you

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it.
• Experience in the delivery of victim support services or similar services working with people affected by trauma.
• Experience responding to and communicating with victim survivors in a sensitive, respectful, and empathetic manner.

Qualifications

• A relevant tertiary qualification and/or experience in operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
Applicants are welcome to utilise support from the Aboriginal Workforce Unit throughout the recruitment process. Aboriginal candidates are encouraged to contact Aboriginalworkforce@justice.vic.gov.au if they would like cultural support and guidance through the application process.