Intake Case Manager

at  YMCA of Greater Houston

DESCRIPTION

YMCA International Services (“the Y”), as a branch of YMCA of Greater Houston, works to meet the needs of Houston’s refugee and immigrant communities. The Y provides holistic services that focus on clients’ integration and self-sufficiency. The Intake Case Manager will be responsible for completing the initial assessment and linking clients to internal programs and/or other appropriate community resources.

REQUIREMENTS

• Bachelor’s Degree in Social Work, Psychology, or related field
• Strong assessment skills and strong writing skills
• Excellent organizational and strong time management skills
• Strong interpersonal and communication skills; experience working with Limited English Proficiency population preferred
• Ability to work both independently and with a team
• Ability to work with diverse populations
• Comfortable working in a fast-paced environment
• Must be able to transition from one task to another based on demand for services
• Strong proficiency with Microsoft Excel, Outlook and Word required.
• Bilingual in English/Spanish is required
• Texas Driver’s License, clean driving record, own vehicle, and applicable auto insurance
  How to apply: You must complete an online application at YMCA of Greater Houston. No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate.
  Note: Positions are filled in response to current refugee arrivals and their language needs. As language needs change, this necessitates flexibility in our staffing.

DUTIES /RESPONSIBILITIES

Responsibilities of this position include, but are not limited to, the following:

• Schedules initial assessments based on priority level and urgency
• Conducts eligibility screening and determines eligibility for programs
• Uses strong assessment skills to conduct comprehensive assessment of clients’ physical and emotional needs
• Links clients to in-house services and programs to meet goals identified on the service plan
• Maintains all required documents and assessments in clients’ files as required
• Maintains confidential information and exercises sound judgment and discretion
• Maintain regular communication with Program directors to keep abreast of services offered
• Complete airport pickup as assigned
• Perform other duties as assigned
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Other duties, as assigned.

Depending on yearly performance measures, the Intake Case Managers are directly responsible for:

• Complete initial needs assessment and direct eligible clients to appropriate programs.
• Be able to process 35 clients per week.
• Conduct a follow up to assure client’s needs are met.
• Maintain complete and accurate documentation in the case file