Intake Consultant / Program Specialist

at  Washtenaw Community College

POSITION DESCRIPTION:

Why Join WCC?

• An inclusive, welcoming environment for our students, faculty & staff
• Flexible schedule with one remote day
• Quick growth opportunities within the Department and across campus
• Generous Paid Time Off on top of 12 Paid Holidays
• Affordable & Comprehensive Health, Dental, Life & Vision Insurance
• 4:1 Employer Match for Retirement
• WCC Tuition paid for you AND your dependents
• Tuition reimbursement for colleges outside WCC
• Check our Total Rewards here

POSITION SUMMARY:

The Intake Consultant / Program Specialist will serve existing and prospective small businesses primarily by connecting them with appropriate MI-SBDC @ WCC resources, and through counseling, research, referrals and other services. This position also will provide on-going program support to the Regional Director in information systems, outreach, administration, and other areas. This position works closely with other MI-SBDC staff locally and state-wide, other WCC departments and programs, private service providers and other business support organizations to improve the outcomes and operations of Michigan’s small businesses.
The position is funded with outside funding and shall not be continued beyond the life of such funding. No continuing employment rights are inferred.

MINIMUM QUALIFICATIONS:

At WCC, we value diverse experiences and perspectives. If you’re excited about this role but don’t meet every qualification, we encourage you to still apply!

MINIMUM REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Associates degree or the equivalent of education and experience.
• Successful completion of MI-SBDC Small Business Consultant Certification (100 hours) within one year of hiring.
• Excellent oral and written communication skills and networking skills.
• Proficient with G-Suite and Microsoft Office applications.
• Ability to work with highly diverse client base.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Bachelor’s degree.
• Two (2) or more years full time management experience in a small business.
• Small business ownership experience.
• Experience in Internet and Social Media Marketing.
• Experience with Salesforce, Slack, G-Suite and Constant Contact.
• Proficiency in computerized accounting systems, “Banner” preferred.

• Conduct Intake sessions with new clients to assess the priority needs and opportunities facing each and determine the MI-SBDC or other assistance needed to achieve mutually agreed upon goals and objectives. This may include reviewing business plans and other documents, and answering questions about business start-up, growth, etc. This may also include assisting in the provision of one-on-one business and technical counseling services to small business owners and managers who are clients of the Michigan SBDC at WCC, including assistance in market research and developing business plans, marketing strategies, financing packages, etc.
• Maintain client records to Small Business Administration (SBA) compliance standards in the Michigan SBDC CRM System.
• Meet or exceed individual key performance indicators and implement strategies as directed to achieve goals established in regional annual strategic plan.
• Coordinate the MI-SBDC annual training and events calendar and sponsorship programs for the Greater Washtenaw six county region. Meet with Chamber representatives, economic developers, Michigan Works! managers and other partners to coordinate training logistics and schedule training events. This also includes registration, set-up, coordinating with presenters, scheduling facilities, and promoting events.
• Request, create and distribute regional marketing materials and communications, both print and Internet based. Coordinate all marketing efforts with MI-SBDC Headquarters and WCC.
• Work with Regional Director to maintain regional budget, process invoices, submit payment requests, reconcile budget, and communicate with vendors and contractual consultants.
• Maintain an up-to-date knowledge of SBA loan products, other small businesses financing options, and available business support resources, including public, private, and nonprofit programs. Support the MI-SBDC’s initiatives through the development of expertise, establishing contacts, and contributing to programs that support the various business communities.
• Generate training reports, economic impact reports, and counselor activity reports, submit research requests, and provide other analysis, correspondence, etc. as requested by the Regional Director. Maintain client records in compliance with Small Business Administration (SBA) standards.
• Represent the MI-SBDC at selected events and other presentations to business owners as needed.
• Other duties as assigned.
  Hours/Schedule: This position will work remote on Monday and on campus the rest of the week.
  This position is identified as Work from Home eligible one (1) day per week (Monday or Friday), based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.