Intake Coordinator

at  McLean Care

ABOUT US:

At McLean Care, we are passionate about providing high-quality services that make a real difference in people’s lives. We are looking for an enthusiastic and compassionate Casual Intake Officer to join our Home and Community Care team. This is a great opportunity to contribute to the well-being of the community, while being part of an award-winning and supportive environment.

ESSENTIAL SKILLS:

• Previous experience working within the aged care disability sector and/or knowledge of Consumer Directed Care and Home Care Guidelines
• Strong organisational skills and experience in a fast-paced customer service environment
• Excellent communication skills, both verbal and written
• Advanced computer literacy, including experience with client/data management systems
• Ability to prioritise and manage competing demands
• Team-oriented with the ability to work independently
• A commitment to high-quality client service and accurate, timely information

KNOWLEDGE & EXPERIENCE:

• Practical experience working in a busy office environment, ideally with multidisciplinary teams
• Experience or understanding of working with older people, people with disabilities, or knowledge of Consumer Directed Care and Home Care Guidelines
• Experience with electronic rostering systems is highly regarded

ROLE SUMMARY:

The Intake Officer provides a centralised point of entry for all program referrals, responsible for managing and processing referrals across all geographical areas of the organisation. This role is crucial in delivering a personalised service and building effective relationships with internal and external clients, as well as liaising with staff, consumers, and their families.

KEY RESPONSIBILITIES:

• Manage and coordinate all program referrals, ensuring they are processed via the appropriate channels (e.g. MAC, VHC Portal)
• Liaise with Community Care Managers to ensure accurate and timely service delivery
• Provide information regarding service availability and costs to clients and referrers
• Maintain accurate records and ensure compliance with relevant policies and guidelines
• Ensure all service delivery information is up to date and accurate in relevant systems (e.g., MAC portal, Carelink)
• Proactively engage in promoting community care services and enhancing support for the local community.
• Support a culture of teamwork, quality service, and respect for diversity