Intake Coordinator

at  Relief Mental Health

ABOUT US:

Relief Mental Health was founded in February of 2020. Within these 4 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.

QUALIFICATIONS:

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  High school diploma/GED required
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  Bachelor’s degree preferred
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  Strong affinity for customer service
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  Working knowledge of office management and filing systems
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  Excellent organizational and time management skills
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  Great communication and interpersonal skills
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  Proficient computer literacy and strong attention to detail
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  Ability to work in a fast-paced environment

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  Build, grow and maintain individual and clinic census goals by managing new and existing patient inquiries and intake process
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  Complete intakes and schedule patients via phone screenings, facility tours and in-person interviews as needed
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  Educate patients on treatment options, scheduling protocol and efficacy during intake process
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  Assess each patient’s clinical and financial suitability for treatment during intake process and ensure specific criteria is met prior to scheduling
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  Manage providers’ schedules by setting up initial consultations and coordinating next steps with clinic staff
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  Ensure clinic staff have the information required to move forward with initial consultations, i.e. prepare patient charts in EHR system (Tebra), request insurance benefits and authorization, etc.
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  Address any patient questions, concerns or complaints leading up to initial consultations
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  Follow cancellation, rescheduling and no-show protocol as needed
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  Utilize CRM platform (Monday.com) to track pending leads and patient interactions
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  Perform consistent follow-up with pending leads and former patients
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  Record and track referral sources from outside providers and Relief-led marketing campaigns
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  Work alongside business development team to build, grow and maintain relationships with existing and potential referral sources
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  Provide weekly and monthly reports reflecting progress towards individual and clinic census goals
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  Perform additional intake, business development, marketing and clerical tasks as needed or assigned