Intake Coordinator

at  Volunteers of America MidStates

POSITION TITLE: Intake Coordinator
LOCATION: Owensboro, KY
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: Supportive Services for Veteran Families (SSVF)
REPORTS TO: Program Manager

JOB SUMMARY AND QUALIFICATIONS:

The Intake Data Entry Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services. The Intake Coordinator will 1) determine the eligibility of those veterans who seek assistance by completing the screening forms during the initial interview; 2) process and prepare preliminary assessments of all very low income veteran families referred to the SSVF Program; 3) make appropriate referrals to all community partners and resource providers for crisis intervention and short term housing stabilization; 4) complete a screening over the phone and an assign eligible participants to the applicable case manager; 5) enter enrolled clients into the Homeless Management Information System (HMIS); and 6) update and maintain all Excel spreadsheets or client trackers.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

Bachelor’s degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience. Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have a personal automobile, valid driver’s license, liability
insurance, and be willing and able to travel between counties served. Must have ability to work independently and solve problems creatively. Superior written and oral communication skills mandatory, as well as the ability to communication professionally and appropriately via telephone and in person. Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request. Must demonstrate initiative and strive to continually improve process and relationships. Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines. The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs. Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve. Experience with the HMIS is preferred, but not required.

RESPONSIBILITIES:

• Screen clients for SSVF program entrance by phone interview.
• Complete the Eligibility Screening Disposition Form (Category 1) for clients (a) confirming a very low-income Veteran family’s eligibility for supportive services; and (b) documenting the eligibility of persons applying for SSVF homelessness prevention assistance.
• Screen and verify eligibility requirements for SSVF homeless veteran’s assistance.
• Apply SSVF Program eligibility requirements for the SSVF Program.
• Assist clients with crisis intervention and short-term housing stabilization which includes aiding clients with accessing emergency shelters/transitional housing, and supportive services to best/address the client’s immediate crisis needs in both rural and urban communities.
• Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both areas.
• Refer clients who do not qualify for the SSVF program to other mainstream services for assistance, or to other housing stabilization programs in their service area when they do not meet SSVF eligibility.
• Understand and apply the Presumptive eligibility criteria and eligible document requirements to use for the Presumptive eligibility status during intake such as HINQ, VA ID Cards, and SOS.
• Track clients who are screened but not eligible for the SSVF Program.
• Implement the Housing First Model during assessment of clients.
• Maintain an intake log of all those who request assistance and also complete a screening.
• Maintain client intake screening forms.
• Maintain client databases including personal information.
• Data entry into the HMIS system ensuring accuracy and completeness of all data entered.
• Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participation.
• Participate in outreach activities, including but not limited to street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT

count.

• Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner.
• Participate in all appropriate staff, supervision, case consultation, and training meetings.
• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
• Assumes other duties as assigned by the SSVF Program Manager and Senior Management.
• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.