Intake/Employment Counsellor & Trainer

at  YWCA Toronto

Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week
Salary: $52,348 per hour (L6) with comprehensive benefits
Location: 3090 Kingston Road, Scarborough, ON M1M 1P2
Internal Application Deadline: Friday, November 22, 2024
External Application Deadline: Monday, November 25, 2024

QUALIFICATIONS

• In-depth knowledge of an academic discipline normally acquired through completion of an undergraduate degree (examples: Adult Education, Career Counselling and Social Work, Sociology or equivalent)
• 3-5 years of experience in employment counselling, facilitation, or related fields
• Superior group facilitation and presentation skills
• Group Facilitation and Life Skills training necessary
• Conflict resolution training and experience is required
• Computer training certification required
• Strong knowledge of employment programs, services and labour market trends
• Level B assessment/testing required
• Ability to operate in an environment that has minimal supervision and where considerable
• Judgement and critical analysis are required
• Ability to use good judgement when dealing with participant issues and challenging situations
• Demonstrated ability to work under pressure; ability to adapt to program change when required
• Commitment to equity and inclusive; experience working with diverse groups
• Highly detail-oriented with strong organizational and interpersonal skills
• Advanced knowledge of computer software e.g. Microsoft Office Suite, on-line course facilitation, databases, word processing; job search tools a must
• Digital literacy and financial literacy skills are strong assets
• Familiarly with Learning Management Systems (LMS) preferred

• Works with the teams to coordinate intake for MOTS, ETI and SDC and supports the work in putting together groups and following up with clients where necessary.
• Responsible for processing program and client file documentation including using CTS (Client Tracking Systems).
• Coordinates, facilitates and delivers workshops and training for MOTS, ETI and SDC and works collaboratively with other facilitators.
• Works with the Manager to develop new training courses as needed.
• Meets with clients and employers to assess suitability to programs, placement and training needs and makes appropriate referrals.
• Gathers and maintains information on community resources and training opportunities. Develops systems and protocols for programs which includes registration, intake and monitoring of client plans.
• Responsible for the timely and accurate completion of month end reports Identifies, administers, scores and interprets relevant vocational tests for participants based on clients’ individual/specialized needs.
• Discusses test results and options with team members and participants to facilitate the development of a career and training exploration action plan.
• Administers the training and financial supports for MOTS, ETI and SDC clients including handling cash and cash equivalent for transportation and training allowances.
• Responsible for monitoring the criteria and accountability for training costs, financial plans and paper work for the MOTS, ETI and SDC clients.
• Any other duties as required.