Intake Receptionist

at  Bridgeway Community Health

BRIDGEWAY RECOVERY SERVICES

is currently seeking TWO

EXPERIENCE, EDUCATION, AND CREDENTIALS

• Typically requires a High School Diploma or General Education Certificate (GED).
• In addition to education, the qualified candidate will generally have at least two years of experience performing administrative or clerical work.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills and a compassionate, non-judgmental demeanor.
• Ability to handle high-stress situations calmly and professionally.
• Proficiency in using office equipment and electronic health record systems.
• Intermediate understanding of federal and state confidentiality, record retention and HIPAA requirements.
• Qualified candidate must be able to pass a criminal background check.

PRIMARY PURPOSE

The Intake Receptionist will play a crucial role in connecting patients and families with the care they need. This position primarily involves handling phone calls and conducting initial screenings and may include some in-person client contact. You will be responsible for answering incoming calls, providing information about our services, and directing the caller to the appropriate staff for further assistance. This position may also conduct a brief intake screening designed to gather information used to determine eligibility for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and transfers business calls on a multi-line phone system, provides information and answers general inquiries about BCH services and programs, and transfers calls to the proper source.
• Conducts initial screening to determine the individual needs of the caller.
• Provides support, information, and guidance to callers in an empathetic and non-judgmental manner.
• Follows-up with potential patients to confirm appointments and provides additional resources as needed.
• Prepares written correspondence in accordance with confidentiality requirements for purposes of communicating with referral sources, court representatives, clients and other community contacts.
• Documents call details accurately in the electronic health record (EHR) system.
• Handles high-stress situations calmly and professionally including crisis intervention and de-escalation when necessary.
• Maintains a thorough understanding of programs, insurance process, and patient admissions criteria.
• Greets the public and/or clients in person or by phone. Assists the public and/or clients with filling out paperwork and forms; directs clients to appropriate staff.
• Works collaboratively with all program staff to ensure a seamless patient intake process.
• Operates standard office equipment (copier, fax, word processor) with minimal instruction.
• Files to existing filing systems, distributes and processes mail, urinalysis results, correspondence and materials.

OTHER DUTIES AND RESPONSIBILITIES

• Attends staff meetings and works as a team member to identify and implement quality of services.Performs other duties as assigned.