Intake Specialist

at  Family Childrens Center

JOIN OUR OUTPATIENT THERAPY TEAM IN LA CROSSE, WI!

As the areas leading provider of human services, Family & Childrens Center is looking for talented, motivated, caring & compassionate employees who want to build better tomorrows for children, families and individuals in the community. Your hard work and service changes lives and changes futures. FCC offers a positive, compassionate, and driven team of individuals and programs that support the health, healing, and meaningful life of all who seek our services.
BASIC PURPOSE: To provide welcoming services to OP clients and other persons contacting or coming to the program, as well as a range of administrative support services, to allow the program to provide the highest quality of services to persons with severe mental health concerns and assist them in living successfully in the community and growing their recovery.

ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT:

Education, Training & Work Experience: No degree is required for this position. Clerical work experience and the ability and aptitude to provide high quality customer service are the predominant requirements.
Specialized Knowledge & Skills: Ability to use and create documents with Microsoft Office programs, provide excellent customer service, and coordinate multiple tasks.
Equipment & Applications: Ability to use Microsoft Office programs, e-mail, scanner, and FAX machine, as well as enterprise software.
Work Environment & Physical Demands: Indoor office environment predominantly. Physical demands could include occasional lifting, bending, twisting, or reaching.

• Provide reception services to persons with mental health concerns, including both in person and phone reception services. Utilize skills of support and customer service to assist clients. Use a multiple phone line system and other means of communication to take and relay messages to staff, as well as to coordinate matters needed to provide quality services to clients.
• Schedule appointments for the staff and provide phone reminders of appointments, as assigned.
• Provide administrative services to support the program in maintaining records in a way which meets DHSrequirements. This includes filing, organization of charts and documents needed for charts, record review, assistance with electronic record data entry and coordination, coordination of intake packets, and maintenance of OP databases, as assigned.
• Function as backup to the GVC Receptionist, covering the lobby desk when the Receptionist is on lunch, in meetings, on vacation or out sick.