Integrated Patient Registration Assistant

at  Tillsonburg District Memorial Hospital

Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital are actively seeking applicants for an Integrated Patient Registration Assistant position. “Integrated” means that the successful incumbent will work at both hospital sites.
The Patient Registration Assistant registers, discharges patients and schedules patient appointments in the electronic patient record. The Patient Registration Assistant also monitors alarms, operates the switchboard and other systems located in the patient registration service area and provides clerical support to other service areas of the hospital.

QUALIFICATIONS:

• Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
• Medical Office Administration Diploma or equivalent (inclusive of medical terminology and Microsoft office education) that is acceptable to the Hospital.
• Minimum one (1) year of recent experience in reception with telephone, switchboard and paging systems.
• Strong computer skills specifically in Microsoft Office, Outlook and Internet.
• Ability to type 40 wpm.
• Demonstrated verbal and written communication skills.
• Strong interpersonal communication skills and customer service experience.
• Strong organizational skills and ability to work in fast paced environment.
• Strong computer skills with Microsoft Office, Outlook, Internet.
• Demonstrated ability to attend work on a regular basis.
• Demonstrated ability to maintain privacy and confidentiality
• Demonstrated initiative and self-direction with the ability to work with minimal supervision and contribute to a team.
• Demonstrated commitment to own professional development and continuing education.
• Demonstrated ability to attend work on a regular basis and be available to work all shifts.
• Collaborates with other team members.
• Is knowledgeable of the roles of other team members and recognizes their contributions.

• Register and discharge patient visits in accordance with the hospital policies and procedures.
• Schedule outpatient clinics, diagnostic imaging, operating room, and endoscopy suite bookings in accordance with the hospital policies and procedures.
• Maintain an accurate Central Patient Index and Admission, Discharges and Transfer System.
• Operate the hospital switchboard, paging systems, and other systems located in the Communication service area.
• Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
• Reset Citrix passwords for team members.
• Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
• Accept payments and issue receipts as needed
• Accept donations for the foundation office.
• Complete Response Logs to all Codes, alarms, and drills.
• Accept payments and activate patient televisions.
• Notify the Funeral Homes for release of a body and ensuring completion of Death Reports.
• Log all articles, either lost or found.
• Complete Call-In Forms for maintenance.
• Submit reports on various platforms
• Contact patients to remind of appointments and insure they are prepared properly for appointments.
• Educate and train new employees.
• Participate as a team member to support the shared expectations of the Information Services Team and adhere to all policies and procedures of the organization.
• Recommend process improvements initiatives and ensure that service area issues are communicated to the Coordinator of Registration in a timely manner.
• Assist other service areas of the hospital with Clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre).
• Ensure Customer Service Standards are met.
• Provide courteous and helpful responses to patient and public inquiries.
• Performs duties in a manner that exemplifies and facilitates both quality and patient safety
• Other duties as assigned.