Integrated Service Delivery (ISD) Product Manager - Human Services Program

at  State of Minnesota

JOB SUMMARY

* Telework (Within Minnesota or neighboring states) and flexible hours options are available.*
The Integrated Service Delivery (ISD) Product Manager leads a cross-enterprise team who will oversee and guide the development, launch, and growth of digital products that create meaningful value for clients and for the state, in a person-centered integrated environment. They are charged with leading and executing the strategy, roadmap, and feature definition for enterprise applications that allow for Minnesotans to simultaneously apply for and enroll in most of Minnesota’s social safety net programs (including cash assistance and the federal Supplemental Nutrition Assistance Program (SNAP). The long-term goal and roadmap for these products is expected to include Health Care Programs, and ensure people have easy, equitable, and consistent access to benefits that holistically meet their basic needs in accordance with their personal preferences and goals.

*TO FACILITATE PROPER CREDITING, PLEASE ENSURE THAT YOUR RESUME CLEARLY DESCRIBES YOUR EXPERIENCE IN THE AREAS LISTED AND INDICATES THE BEGINNING AND ENDING MONTH, DAY AND YEAR FOR EACH JOB HELD.*

Four (4) years’ professional experience in leading product management and/or systems/application management in a large organization. Experience must demonstrate:

• Leading at least one large scale product or service through successful delivery.
• Lead high-quality product development using an agile methodology - iteratively improving products through delivery cycles.
• Ability to interpret and leverage user research, user testing, and data analytics to make and validate product decisions.

PREFERRED QUALIFICATIONS

• Experience strategically leading and managing highly politicized relationships with internal and external stakeholders and or partners with competing priorities.
• Strong communication skills and experience and comfort with internal and external stakeholders within a government organization.
• Variety of experiences working effectively with others from different backgrounds and cultures.

ADDITIONAL REQUIREMENTS

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

RESPONSIBILITIES INCLUDE BUT MAY NOT BE LIMITED TO:

• Direct, own, and be accountable for all aspects of the assigned Integrated Service Delivery Product within the context of Minnesota’s human services delivery system enterprise, Modernization roadmaps and the technologies and information that enable them.
• Accountable for delivering and managing all aspects of the Product’s life cycle including Product Management Leadership, Product Vision, Product Strategy/Planning, and Product Life Cycle Management.
• Accountable for setting and owning the vision of the product, monitoring key performance indicators and metrics for its health, and prioritizing the work to be developed by the Product Team.
• Serve as the strategic planner, expert consultant, analyst, and relationship manager: Plan and design services based on Product participants’ assessed needs, policy guidelines, and special work/product methodologies to ensure effective Products are provided to stakeholders and participants.