Integration IT Specialist

at  Gallagher

Introduction:
Embark on a journey of meaningful impact with Buck Canada, where a century of experience meets a world of possibilities. As we redefine the landscape of HR, pensions, and employee benefits consulting, you’ll be at the forefront of transformative solutions. Join us, and together, we’ll create a future where businesses and individuals thrive, and aspirations know no boundaries.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you’ll make an impact: Specializes in providing in person assistance to employee end users through technical expertise for hardware issues, management, and upgrades. Maintains and troubleshoots a range of user problems including PC hardware/software/LAN and voice network. Diagnoses problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquires, installs, and upgrades PC components and software and planning for/responding to service outages and other problems. Trains users on use of new technology and software. A Supervisor of Support level employees. May include supervising offshore resources and/or contract resources. Responsibilities typically include:

• Setting day-to-day operational objectives and KPIs for team.
• Defining technical requirements
• Managing quality issues
• Handling routine problems, escalating when necessary
• Ensuring IT Compliance policies and procedures are understood and followed.

About you: Required:

• Typically requires a University Degree and minimum 3 years of prior relevant experience, or equivalent experience.

Preferred:

• Strategic planning
• Change planning, implementation, and management
• Emerging technology monitoring
• Requirements definition management
• Application support
• Configuration management
• IT infrastructure

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household’s needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

• Setting day-to-day operational objectives and KPIs for team.
• Defining technical requirements
• Managing quality issues
• Handling routine problems, escalating when necessary
• Ensuring IT Compliance policies and procedures are understood and followed