Integrations Engineer, EMEA

at  Proscia

ABOUT PROSCIA

Pathology is at the center of medicine, and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology’s transition from microscope to images, and to use that data to change the way we think about cancer. We can’t change medicine alone. That’s why we’re looking for curious thinkers. Big dreamers. Developers, evangelists, pathologists, and scientists. Exceptional talent to help us use great power for good and advance humankind.
At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists, who work on the front lines of fighting big enemies, like cancer, for patients around the globe. To accelerate our vision, Proscia has raised capital from great investors like Highline Capital Management, Emerald Development Managers, Triangle Peak Partners, Alpha Intelligence Capital, Scale Venture Partners, Hitachi Ventures, Flybridge, and more.

ABOUT THE ROLE

In this role, you will guide customers of Proscia’s Concentriq image management system and AI applications through the interface implementation process. You will also assist in defining our product requirements and support processes related to interfaces, and serve as a subject matter expert within the company and to your assigned customers.

KEY RESPONSIBILITIES

As LIS Interface Engineer, your responsibilities are:

SOFTWARE DEVELOPMENT LIFECYCLE RESPONSIBILITIES

• Work with product managers and developers to define and review interface-related requirements
• Provide content and outlines for interface-related product documentation
• Work with QA in developing realistic interface test cases
• Provide interface-related training to QA and Customer Service Engineers.

IMPLEMENTATION RESPONSIBILITIES

• Evaluate information about client information systems that may need to interface with the Concentriq image management system, including anatomic pathology laboratory information systems (AP-LIS), interface engines, or other middleware.
• Implement integration solution utilizing documented product procedures, as well as skills and knowledge of industry best-practices.
• Work with Implementation Project Manager to establish project interface milestones
• Manage interface components of the project plan and ensure timelines are met
• Resolve complex customer issues in creative and effective ways using IT concepts and/or business unit objectives
• Educate customer on Proscia’s interface implementation process, including the integration framework, and specification review
• Educate customer on application and interface support
• Assist customers with HL7 message review and initial testing
• Assist with development and revision of content for interface implementation methodology and supporting materials
• Provide second-level support for complex interface-related issues.
• Document customer configuration accurately to facilitate timely transition to Support
• Participate in Customer Success project meetings, providing status updates and escalating issues
• Provide feedback to continually improve processes
• Effective teamwork and communication internally and externally. Facilitates/leads detailed planning with customer IT staff and deliver technical briefings to the customer