Interaction Design Lead (f/m/d)*

at  Parloa

YOUR MISSION

Parloa is seeking an experienced Interaction Design Lead to bring our brand to life through our design system and website design. Your mission will involve building and maintaining a high-quality, scalable design system that can easily adapt to both Parloa’s brand identity and those of our implementation partners when necessary. As a member of our product design team, you will play a key role in integrating our brand design into our products, setting high standards for the execution of our visual and UI design. Additionally, you will mentor other designers to ensure our design quality and consistency. You will partner with our Brand Office and external agencies to maintain consistency and support cross-functional initiatives, ensuring we stand out as an industry leader in visual design.

WHY PARLOA?

Join Parloa in revolutionizing customer communication with Artificial Intelligence! We’re a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we’re committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we’ve become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We’re committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you’ll have the opportunity to be part of a dynamic and innovative team that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Set quality standards: Lead the visual design quality across all Parloa digital touchpoints, ensuring consistency and that they align with brand direction.
• Design System Ownership: Evolve our design system so it can be seamlessly adapted for partner brands. Ensure the system is robust, scalable, and promotes consistency across all designs.
• Interaction Patterns: Develop and document interaction patterns for the Parloa product and website, working closely with engineering to ensure these are implemented to high visual standards.
• Figma ways of working: Establish and manage the Figma environment, enabling all designers to work efficiently and consistently within the system. Lead onboarding, training, and the implementation of processes that ensure the design system is used effectively and expands as the product grows.
• Brand Rollout: Provide visual design feedback to external agencies and ensure their deliverables are of high quality and executable across product and marketing. Lead design the rollout of the brand across the product and website, .
• Mentorship: Mentor graphic designers and provide guidance and feedback to product designers to uphold a high standard of visual and UI design across teams.