Interim Fulfilment Manager (6-9 Month Contract)

at  AESOP Corporate

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others .
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society .

CUSTOMER EXPERIENCE

• Drive the quality of the online customer experience by communicating and training the team on Aesop’s approach and standards and meeting established service level agreements.
• Provide coaching to team , working alongside them to demonstrate best practice s and standards .
• Gather and share insights from customers, communicating them to the relevant functional partners .
• Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to relevant functional partners if necessary.

K EY SK ILLS & SKILLS QUALIFICATIONS

• Experience developing a high-performing team and providing coaching and feedback.
• Equipped with an understanding of the day-to-day logistics , vendor, operational and technical implications of managing a n E-commerce fulfillment operation.
• Strong emphasis on bespoke customer service through previous experience.
• Hands-on, practical problem-solving skills demonstrated ability to proactively present and escalate ideas to challenge the status quo and ensure continuous improvement.
• Display a professional and positive demeanor in all situations, demonstrating leadership and inspiring confidence in a team.
• Minimum 3 years of progressive experience in a retail or warehouse environment.
• Experience with managing at least 3 direct reports.
• Flexibility to work a variety of shifts based on business hours, inclusive of holidays and weekends.
• Ability to stand for entirety of shift as required .
• Ability to lift deliveries and outgoing packages. Occasionally lift up to 50 pounds .

ROLE PURPOSE

The Fulfillment Manager is accountable and responsible for the commercial and operational success of the Aesop Fulfillment Center . They are responsible for the delivery of the Aesop brand and customer experience to a consistently high standard. The role is integral in executing Aesop’s Online Strategy and driving process improvements to ensure optimal operational performance. This includes effectively overseeing inventory and fulfillment of online orders, capacity planning and forecasting for projected growth.