Intermediate Application Support Analyst

at  eHealth Saskatchewan

Employment Type: SGEU Term 9 months or more
Location(s): SK
Salary Range: $41.934-$51.038 Hourly
Salary Supplement: included in hourly salary range (in-scope)

WHAT WE ARE LOOKING FOR:

Are you the person others turn to when they can’t figure something out? We’re looking for a self-motivated problem solver who will be responsible for troubleshooting and resolving technology issues for our service line’s applications that have the potential to impact patient care. This is an integral role in our chain of care, and we are looking for a troubleshooter who takes pride in strong customer service and fosters good working relationships.

YOU WILL HAVE KNOWLEDGE OF AND EXPERIENCE WITH:

• Experience with solution design; understanding of revision control and experience with unit testing.
• Experience in conducting root cause analysis on application performance and processes, identifying improvements and recommending course of action.
• Lead and contribute to the writing of requirements, project plans and procedures documents.
• Testing interfaces, custom programming code and reports required to support agreed upon application enhancements and fixes.
• Testing patches, which are often vendor provided solutions to resolve software problems.
• Database concepts, theories and principles as well as experience with relational database development and scripting.
• Requirement analysis and solution design techniques.
• Programming concepts, techniques and languages.
• Service-level protocols, change management protocols, and quality control procedures.
• Experience working with integrated, enterprise scaled systems is required, healthcare setting preferred.
• Experience administering/configuring/supporting any of these would be considered an asset: Microsoft Fabric Analytics elements (Spark, SQL, LakeHouse understanding, PowerBI, Data Factory), Informatica IDMC.
• Hands-on experience supporting and configuring Business Intelligence tools (Power BI Report Server, MicroStrategy, SAS, SSIS/SSAS, etc.), database configuration/maintenance/optimization (SQL Server and/or Oracle), configuration and connectivity of n-tier architecture.
  The knowledge and skills required for this position would be attained through the completion of a degree in computer science or related discipline, or an equivalent combination of education and experience in a similar role within a complex integrated support environment. In addition, you will have 3 years of experience working as an Application Support Analyst or similar in an integrated support environment.

TECHNICAL

• Ability to design, test, implement or adapt existing systems/applications in an integrated environment taking into account design alternatives, business requirements, system impacts and cost, resource and time constraints.
  You must be willing to participate in an on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency service disruptions after hours.
  If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you!

Reporting to the Manager, Data Management, you will be part of a team supporting the Information and Analytics service line that provides extensive creative data management support and Business Intelligence solutions to multi-user, mission critical, and clinical technology applications. You will research and analyze issues with existing applications and/or transactions, impact of upgrades, new releases, patches, etc. on individual and integrated applications, and influence implementation plans. In addition, this role will monitor production systems to ensure optimal performance and identify opportunities to improve effectiveness.