Intermediate Engineer, Collaboration & Property Tech

at  IAG New Zealand

ŌU PŪKENGA | ABOUT YOU

We are looking for the right person, with a good attitude who will be a solid team fit with the following skills and experiences: -

• Ability to take ownership of the assigned tasks and completes them with minimal supervision.
• Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes.
• Proven experience of Powershell and scripting skills to automate common tasks
• Working knowledge of enterprise networking, including firewalls, proxies, security zones and encryption and how they relate to our services
• Expertise in one or more of the following technology services- Microsoft Office 365 services including, but not limited, to:Teams, Yammer, Planner, OneDrive, SharePoint Online, Power Platform Forms & Business Workflow management .
• Expertise in SharePoint server administration & infrastructure support + management of a Hybrid SharePoint On Prem / Online environment ,Domino / Lotus Notes Administration.
• A team player, with community spirit, strong communications skills and a “can do” attitude. Works well in a collaborative team setting

MŌ MĀTOU| ABOUT US

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Up to 50% off personal insurance, including home and motor insurance
• Flexibility through our MyFlex program - supporting you to live life to the full
• Grow your skills and career development with the IAG Academy program

Learn more about who IAG is here.

As an intermediate or Spec II engineer for Collaboration & Property tech team, you’ll support approximately 18,000 staff across the IAG group in Australia and New Zealand. Your responsibilities include managing inbound incident and request queues for the wider team, providing third-level technical support to users, and optimizing collaboration services. Additionally, you’ll have the opportunity to develop your skills and contribute to the broader Technology & Operations roadmap.
In your role, you’ll manage the business-as-usual (BAU) incident and request queues for our services. You’ll provide expert technical advice and support as needed, complete project activities, and maintain knowledge articles to drive continuous improvement in service delivery. Additionally, you’ll collaborate with first and second-level support teams to enhance incident and request resolution times, perform Level 3 ticket resolution within SLAs, respond promptly to service interruptions, and monitor performance using management information systems. Staying informed about industry technology standards, you’ll share knowledge with peers and build effective working relationships with various cross-functional teams to manage the platform effectively and support end users.