Intermediate Officer, Academic Administration

at  University of Ottawa

POSITION PURPOSE:

Provides administrative support for services under the office of the JD program assistant dean, including the Common Law Students Centre, the Common Law Admissions Office and the Common Law Professors’ Support Office. Helps ensure they operate smoothly and assists with implementation of activities and projects, while complying with University and Common Law Section policies and procedures.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• Customer service: Receives, informs and redirects clients. Responds by phone, in person and by email to requests for information directed to the Student Centre, the Admissions Office and the Professors Support Office. Ensures that information and requirements are communicated effectively and fully understood, according to established priorities. Helps with determining external and internal clients’ needs, assessing them and solving problems, to offer high-quality service in keeping with Faculty standards and the University’s vision.
• Case management: Develops and maintains an efficient filing and records management system to safeguard file confidentiality and ensure that complete, accurate documents are available for future reference or auditing. Co-ordinates record archiving. Maintains a reminder system for files requiring follow up. Co-ordinates, prepares and implements the teaching evaluation undertaking for full- and part-time professors.
• Administrative writing: Writes and edits documents based on templates and co-ordinates translation of administrative correspondence. Offers administrative support as needed for admission- and academic-related activities, such as managing exams, compiling and entering grades, and deciding on applications to Common Law Section programs.
• Report production: Conducts analysis and research. Compiles data, statistics and other information, to produce reports that enable discussion, decision-making, special projects and activities.