Intermediate Operations and Technical Specialist - DBN

at  BET Software

WE WANT YOU:

Ready to take your career to the next level? BET Software has an incredible opportunity for two Intermediate Operations and Technical Specialists to join our dynamic Durban team. In this role, you’ll blend your technical expertise with operational analysis to identify and resolve systems and process challenges, driving strategic improvements. Join us and make your mark at BET Software. Apply today.

WHAT YOU’LL DO:

Operational Efficiency:

• Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior Team Members and work closely with senior specialists.

Technical Support:

• Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation and knowledge base.
• Participate in on-call rotation for system support.

Process and Project Involvement:

• Contribute to project and process planning and execution.
• Assist in the implementation of new technologies and systems.
• Conduct impact assessments and provide technical expertise for proposed changes.

Data Analysis and Reporting:

• Generate comprehensive performance reports and identify trends.
• Utilise data analysis tools to uncover insights and inform decision-making.
• Develop and maintain reporting dashboards.

The Intermediate Operations and Technical Specialist offers an excellent opportunity for individuals eager to launch their careers in system monitoring and performance optimisation. You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence. We have outlined how you will bring our core company values to life in your role below:

• You are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
• Encourage cross-functional teams to work on projects, fostering a culture of cooperation and mutual support.
• Celebrate team successes and recognise individual contributions to collective achievements.
• Promote an open-door policy where Team Members feel comfortable sharing ideas, feedback, and concerns.
• Regularly hold team meetings to discuss progress, challenges, and opportunities for collaboration.
• Offer training programs and professional development opportunities to encourage lifelong learning and development.
• Encourage Team Members to explore new areas of interest and bring fresh ideas to the table.
• Foster a culture where challenges are viewed as opportunities rather than obstacles.
• Celebrate small wins and learn from setbacks to build resilience and a growth mindset.
• Promote an inclusive workplace where diversity is celebrated and everyone feels valued.
• Recognise and leverage the unique strengths and perspectives of each Team Member.
• Encourage Team Members to express their ideas and opinions freely.
• Encourage Team Members to take responsibility for their work and decisions.
• Promote a proactive approach to identifying and solving problems.
• Empower Team Members to take action and implement solutions.
• Provide the necessary resources and support for Team Members to succeed.Encourage a culture of mentorship where senior Team Members guide our Junior Operations Team