Intermediate Service Support Analyst

at  Seneca Polytechnic

JOIN THE RENEWED SENECA, THE NEXT SENECA.

Guided by The Next - A Strategic Plan for Seneca Polytechnic , we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

EDUCATION

• 3-year diploma / degree or equivalent.
• Certifications: ServiceNow System Administrator certification preferred

EXPERIENCE

• Minimum of three (3) years with ServiceNow
• Proficiency in Service scripting (JavaScript), including client scripts, business rules, script includes, and UI policies.
• Strong understanding of Service data structures, including tables, fields, and relationships.
• Experience with Workflow Editor for automating processes.
• Knowledge of web technologies (HTML, CSS, XML) and REST/SOAP web services for integrations.
• Familiarity with database concepts and SQL for querying and managing data within Service.
• Knowledge of ITIL practices and how they are applied within the Service platform.
• Awareness of industry standards and best practices for security, data protection, and compliance related to Service implementations.
• Experience with Salesforce is an asset

SKILLS

• Strong communications skills that include presentation, written, and oral skills, working with a technical and non-technical audience.
• Ability to collaborate with strong client and peer relationships while working in a team environment.
• Structured and strong organization skills in a consulting environment.
• Understanding of best practice systems implementation methodologies.

Please refer the Job description for details