Intermediate Technology Specialist, Enterprise Platforms

at  Equitable CA

At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
Position Title: Intermediate Technology Specialist, Enterprise Platforms
Reports To: Manager, Investment Technology
Department: Investment Technology
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: Equitable is hiring! We are looking for an Intermediate Technology Specialist to join our Investment Technology team!
Equitable is growing. And we are looking for a solid candidate to join our Investments Technology team to support the full-scale modernization of our Investment Technologies. Team’s key responsibilities are prioritized towards the investment systems and processes leveraged to manage Equitable assets. Maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations’ service experience. Responsible to develop and, implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

• Responsible for designing and managing enterprise platforms (Enterprise Content Management, Financial/GL, HRIS, actuarial, corporate web, etc.) used by the business and IT. These roles work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients.
• Responsible for supporting our internal stakeholders through ServiceNow intake
• Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable’s technical systems and solutions
• Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions
• Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
• Perform hands-on configuration and troubleshooting of components including the maintenance, upgrading or replacement of application software, and in odd cases hardware
• Write unit, integration, performance, and security tests where required
• Participate in an Agile process, issuing updates and suggest improvements to our existing SDLC process
• Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
• Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
• Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
• Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
• Potential participation in on-call rotation during business days