Intern: IT Service Desk Administrator

at  Signature Cosmetics

Edenvale, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Dec, 2024Not Specified30 Sep, 2024N/AMobile Device Management,Information Technology,Computer Science,Ticketing Systems,Active Directory,It,CloudNoNo
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Description:

  • Understand and adhere to all internal processes and policies in order to minimise potential disruption to business activities
  • Create a welcoming, inspirational, and personalised experience for customers
  • Assist in tracking IT assets, including computers, accessories, and software licenses.
  • Work closely with other IT team members to support ongoing projects and new IT initiatives.
  • Deliver excellent customer service by maintaining a positive attitude and ensuring users’ technical concerns are addressed promptly and professionally.
  • Identify potential areas for process improvements and suggest practical solutions to streamline the IT support process.
  • Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
  • Learn and deliver customer service basics, phone and email etiquette, and effective communication requirements
  • Learn basic support principles and escalation frameworks, case logging and management
  • Learn basics in Connectivity, Software Support, and basic hardware support
  • Riase any queries and ask questions in order to expand knowledge and understanding
  • Provide feedback on common or identified issues experienced
  • Set up hardware at head office to gain experience in processes and functionality
  • Provide relevant feedback on all unresolved incidents to the Service Desk Supervisor
  • Assist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
  • Assist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
  • Actively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
  • Maintain methods of communication to keep stakeholders informed and build effective relationships
  • Provide administrative and technical support to the IT department and line manager
  • Ensure a clean and safe environment by applying housekeeping principles

Requirements

  • Grade 12 or equivalent qualification required
  • Current enrolment in a Bachelor’s or associate degree program in Information Technology, Computer Science, or related field is an advantage.
  • IT certificates an advantage
  • Understanding of ITIL concepts or other IT service management frameworks an advantage
  • Basic knowledge of Active Directory or Cloud, Office 365, VPNs, and IT security practices is a requirement
  • Experience with ticketing systems and remote support tools is an advantage.
  • Familiarity with mobile device management (MDM) solutions an advantage

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Diploma

Proficient

1

Edenvale, Gauteng, South Africa