Intern, Service Support

at  Waters Corporation

Overview:
Waters Corporation is always looking to hire outstanding future talent for our company. The Customer Service Enablement/Service Support team is looking to hire a summer intern out of our Eschborn Office on a hybrid basis. This internship is a phenomenal opportunity to gain real-world experience while working at the world’s leading specialty measurement company. This internship will last approximately ten weeks and the program will commence in the spring/summer of 2025.
Waters is laser focused on:
Groundbreaking Life-Science Innovation: With our scientific expertise, we aim to solve problems that matter. We develop innovative analytical technologies to catalyze groundbreaking advancements in drug discovery, propel clinical development, and ensure the safety and quality of both small and large molecule therapies, including novel modalities such as Cell & Gene Therapy and mRNA.
Diversity, Equity and Inclusion: Our people are paramount in enabling us to solve problems that matter. Waters is committed to fostering a diverse and inclusive workplace that is representative of the societies we live in. Our approach to Diversity, Equity, and Inclusion (DEI) is designed to shift attitudes, foster inclusive behaviors, and encourage increased representation of employees with diverse backgrounds.
Global Impact: With operations in over 35 countries and a global team of over 8,000, our work goes beyond the life sciences. We contribute to ensuring the safety of food and water, such as precise PFAS measurement, and advancing new materials and technology, including batteries for electric vehicles.

Responsibilities:

• Timely and effective handling of customer inquiries and orders - preparing quotations, providing availability of goods and delivery information
• Exceed customer service level expectations (external & internal), working to agreed deadlines and a focus on finding solutions
• Managing the performance maintenance planning process including scheduling engineers’ time and ordering parts to complete the job.
• Reviewing and processing of field service reports for billing.

• Timely and effective handling of customer inquiries and orders - preparing quotations, providing availability of goods and delivery information
• Exceed customer service level expectations (external & internal), working to agreed deadlines and a focus on finding solutions
• Managing the performance maintenance planning process including scheduling engineers’ time and ordering parts to complete the job.
• Reviewing and processing of field service reports for billing