Internal Applicants Only - Student Cases & Engagement Administrator

at  Cardiff University

ADDITIONAL INFORMATION

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.
We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in an editorial role showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.
Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

KEY DUTIES

• Provide detailed advice and guidance on student administrative process and procedure (in particular, the area of student support) to internal and external customers, using judgement and creativity to suggest the most appropriate course of action and where appropriate, contributing to the resolution of more complex issues.
• Collaborate with others in order to make recommendations for developments of established processes and procedures.
• Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required.
• Undertake a variety of administrative duties to support the team and School, such as:
  o Co-ordinate extenuating circumstances arrangements for UG and PG students.
  o Co-ordinate the appeals process for UG and PG students.
  o Co-ordinate the Unfair Practice Process for UG and PG students.
  o Co-ordinate the student disciplinary and complaints process.

o Co-ordinate the School Engagement and Academic Progress process for UG and PG Students.

• Gather and analyse data to inform decisions, establishing basic trends and patterns in data (e.g. student progress, attendance, unfair practice) and creating reports as appropriate.
• Instruct and guide other employees across the University within extenuating circumstances, student cases and student monitoring as required.
• To coordinate processes, adjustments and support required for students with disability.
• To act as Secretary or provide support to School Committees/Boards/meetings as required, including:

o Scheduling meetings, booking rooms, publishing details to internal and external members.
o Preparation of agendas and standard documentation.
o Maintaining and updating details of internal and external membership of Committees and Boards.
o Minuting meetings and Boards, preparing agenda, minutes and other papers for approval and circulation.

GENERAL DUTIES

• The post-holder should be able to demonstrate alignment with the School’s values, developed in conjunction with its Public Value strategy.
• Abide by all University policies and undergo personal and professional development that is appropriate to the role and which will enhance performance.
• Contribute to the wider activities of the School’s Professional Services.
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Perform other duties occasionally which will be consistent with the role.