Internal Auditor

at  Ofcom

Closing Date:
04/11/2024
Group:
Spectrum Group
Management Level:
Associate
Job Type:
Fixed Term (Fixed Term)
Job Description:
Please note that this role will close at 00:01 on Monday 4th November, and therefore we advise getting your application in no later than Sunday 3rd November.
About Ofcom
As the UK’s communications regulator, we are delivering vital work that helps keep the UK connected and shapes the future of how we will stay connected with each other.
Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We are also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
About the Team
We are a small team supporting the wider Group and operational teams with continuous improvement through our quality management framework ISO 9001, conducting regular audits and developing processes. The team also processes sanctions for illegal use of the radio spectrum, procures specialist equipment and services, co-ordinates fleet management and oversees important support elements such as health and safety training, asset management, policy reading and is responsible for delivering pan-directorate projects.
Purpose of the Role
You will play a crucial role maintaining accreditation against the ISO 9001:2015 Standard, including performing internal audits in line with Ofcom’s audit programme, developing audit plans, raising and tracking non-conformities, and supporting improvement initiatives. Some Travel is involved.
You will provide secondary support in the procurement of goods and services and support with the maintenance and servicing of technical specialist equipment by arranging calibration and repairs as part of our asset management process.

Your key responsibilities

• Maintaining the auditing programme through scheduling, planning, and performing internal and external audits and functions relevant to maintaining an effective Quality Management System.
• Supporting a high standard of service delivery that ensures effective customer relationships and ongoing customer satisfaction, through regular customer feedback reporting and the implementation of corrective actions.
• Work with teams within scope to ensure that remediation is implemented in a timely manner and is effective.
• Support teams within scope to maintain standardised up-to-date policies and procedures and development of flow-charts.
• Process key procurement documentation e.g. purchase orders, invoices, and goods receipt notes in line with relevant Ofcom policies and processes.
• Liaise with internal and external stakeholders as necessary, ensuring queries are dealt with in a professional and timely manner.
• Maintain accurate records in our Case Management System, Workday and SharePoint
• Provide assistance with preparing commercial procurement documentation in line with commercial guidelines

The skills, knowledge and experience you will need for success

Essential

• Experience auditing to ISO 9001:2015 standard with evidence of successful delivery of the standard
• Expert knowledge of auditing principles and processes. (ISO 9001:2015 certification)
• ISO 9001 Internal Auditor qualification (minimum)
• Executing Plans: Organise tasks and set clear goals, managing resources wisely, while keeping an eye on process
• Owning Accountabilities: Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done
• Harmonising Work: Work effectively with others, creating an honest team environment and sharing valuable information and resources
• Embracing Change: Remain flexible in the face of change, anticipating and adjusting to shifts.

Desirable

• Experience of using Salesforce
• Procurement experience

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender or disability.
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.
We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.
Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at
resourcing@ofcom.org.uk
or call 0330 912 1378.
As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.
https://careers.ofcom.org.uk/careers/how-we-hire/

• Maintaining the auditing programme through scheduling, planning, and performing internal and external audits and functions relevant to maintaining an effective Quality Management System.
• Supporting a high standard of service delivery that ensures effective customer relationships and ongoing customer satisfaction, through regular customer feedback reporting and the implementation of corrective actions.
• Work with teams within scope to ensure that remediation is implemented in a timely manner and is effective.
• Support teams within scope to maintain standardised up-to-date policies and procedures and development of flow-charts.
• Process key procurement documentation e.g. purchase orders, invoices, and goods receipt notes in line with relevant Ofcom policies and processes.
• Liaise with internal and external stakeholders as necessary, ensuring queries are dealt with in a professional and timely manner.
• Maintain accurate records in our Case Management System, Workday and SharePoint
• Provide assistance with preparing commercial procurement documentation in line with commercial guideline