Internal Clients Services - ATS - CRM Developer

at  Deloitte

COMPANY DESCRIPTION

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 457,000 people make an impact that matters at www.deloitte.com.
About the Division

As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:

• PMO – Project Management Office
• BMS – Business Management Services
• SAP – Systems, Applications and Products
• IAAS - Infrastructure as a service
• BSASI – ATS Business Analysis
• CAD - Centre of Application Development
• USS – User Support Services

We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
Job Description

QUALIFICATIONS

• Grade 12 certificate essential
• IT Diploma or Degree
• Microsoft programming competencies essential (ASP.NET / C#)
• Relevant Microsoft Dynamics CRM 2013 certification
• Microsoft Windows Server 2012 or higher
• SQL Server 2012 or higher
• HTML5 and Client-Side Scripting (JavaScript, AngularJS, DHTML, XSL, XSLT, XHTML, jQuery)
• ASP.NET or C# certification
• Staged Deployments (Development, Testing, User Acceptance Testing, Production)
• Understanding of Microsoft System Development Life Cycle
• Visual Studio 2012 or higher
  Additional Information

MINIMUM EXPERIENCE:

• 2 - 3 years’ experience in Microsoft web development technologies
• 2 - 3 years’ implementation and management of platform in a multi-server farm installation
• 2 - 3 years MS Dynamics 365 CRM and Cloud development
• 2 - 3 years’ experience in SQL server 2012 or higher
• 2 - 3 years in Application Support
• Business Process Management
• Power Automate and Power Apps development
  At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
  Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

MAIN PURPOSE OF JOB

• This is a development role involving requirements gathering as well as configuration and development. You will work alongside other CRM developers in our CRM and SharePoint team. Providing Dynamics CRM technical support.

DIFFERENTIATORS FOR THIS SPECIFIC ROLE

• Supporting the implementation of the CRM Dynamics Strategy.
• Administration of existing Microsoft Dynamics CRM environment.
• Administration, development and testing of the CRM solutions and websites.
• Check-in code in source control (TFS) and maintain version control.
• Custom development to meet business requirements using Visual Studio.
• Maintenance of existing solutions and code written for CRM.
• Communicate the capabilities of the CRM platform to the business units through meetings, workshops and presentations.
• Analysis and design of solutions / implementations.
• Assist in troubleshooting and resolving problems in the CRM environment with assistance of CRM Specialist Developer.
• Perform regular health checks on the CRM environment.
• Assess the capacity requirements of current and future CRM-based solutions and ensure that capacity upgrade initiatives are undertaken to address these requirements.
• Functional and technical specification documentation of own area of responsibility.
• Responsible for the 2nd and 3rd level support of the CRM environment.
• Responsible for the adherence to Statement of Service Agreement (SOSA’s) in terms of assisting users with the application(s) functional calls.
• Administration and maintenance of user securities and application configuration.
• Adherence to change control and incident management procedures.
• Testing of monthly Microsoft patches.

As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:

• PMO – Project Management Office
• BMS – Business Management Services
• SAP – Systems, Applications and Products
• IAAS - Infrastructure as a service
• BSASI – ATS Business Analysis
• CAD - Centre of Application Development
• USS – User Support Service