Internal Control Officer

at  MKOBO MICROFINANCE BANK

MKOBO is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently undeserved by the Commercial banks in our aim to help increase financial inclusion of the Nigerian population.
We are recruiting to fill the position below:

QUALIFICATIONS

• Candidates should possess a Bachelor’s Degree in Accounting, Economics, Statistics, or any related field.
• 2-3 years of experience in risk and internal control.
• Certification in MCIB is a plus.

Must have skills:

• Customer service excellence
• Relationship Management
• Interpersonal relationship
• Good analytical skill
• Microsoft excel proficiency
• Communication

Good to have skills:

• Interpersonal skills

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.
• The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.
• Oversee daily operational activities of the riders and partner related matters
• Responsible for Bike recovery in the event of payment default by riders.
• Follow up with service centres for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking and registration processing.
• Engaging LAF Partner representatives and officers on LAF related matters
• Conduct riders pre-screening and on-boarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which requires management decision and Authorization
• Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
• Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
• Embedding an appropriate risk culture.
• Internal controls function to minimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
• Identify the risks that a business faces and develop preventive strategies.
• Reviewing of SOP from time to time.
• Provide training on policy and controls.
• Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
• Review Capex project briefs and compliance with procedures.