Internal Only-Clerical Officer (Allocations) University Accommodation

at  Cardiff University

PERSON SPECIFICATION

The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.

• To allocate all eligible students to university residences in line with the Allocations policy, within specified timescales, using a computerised allocations system.
• To deal with enquiries from students / other departments regarding the availability of university residences after the start of session.
• To keep up to date with void rooms by liaising with the Residences Managers and allocating students to vacant rooms whenever possible to ensure full occupancy of the residences.
• To keep up to date with student withdrawals and liaise with Residences Managers to ensure only registered students occupy rooms in university residences.
• To process Amendment Forms as appropriate.
• To produce allocation reports for the Residences Managers / Administration Manager as required, using the computerised allocations system.
• To deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• To attend University Open Day events and Offer Holder events, presenting information and taking part in question-and-answer sessions as required, either in person or virtual.
• To assist with the distribution of customer surveys, produce reports / action plans.
• To assist in the production of relevant promotional materials and information documents, particularly intranet and web pages.
• To collaborate with others in order to make recommendations for developments of established processes and procedures.
• To establish working relationships with key contacts to continue to maintain/improve service levels.
• To undertake a variety of administrative duties to support the team and department.
• To abide by university policies on Health and Safety.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To work additional hours (evenings and weekends) to meet the operational requirements for allocations, arrivals and open days etc.
• You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.