Internal Orders / Sales Consultant

at  Time Personnel

JOB OVERVIEW

• Date Posted: Posted 3 days ago
• Location: Alberton, Gauteng
• Job Title: Internal Orders / Sales Consultant
• Education Level: High School / Matric
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

INTERNAL ORDERS / SALES CONSULTANT REQUIRED IN ALBERTON.

Do you enjoy working in a sales department where you assist customers over the phone as well as walk-ins? Our client, a leading hardware company based in Elandsfontein is looking for a dynamic Internal Orders / Sales Consultant to join their growing team!
You will be working in a fast-paced, technical environment where your expertise and problem-solving skills will be required.

REQUIREMENTS:

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a sales environment
• Excellent interpersonal communication
• Strong email & telephone etiquette
• Strong organisational skills
• Initiative and deadline driven by excellent planning and organisational skills
• Ability to work under pressure
• Successfully adapts to changing demands and conditions
• High attention to detail, enthusiastic
• Committed and reliable

• Lead and supervise the team of 11 staff members from various departments
• Monitor staff performance, provide feedback, and handle training and development initiatives
• Ensure that health and safety protocols are adhered to by the team during all dispatch activities
• Oversee the planning, scheduling, and execution of dispatch activities to ensure timely delivery of products
• Coordinate with production, warehouse, and sales teams to align dispatch schedules with customer demand and manufacturing output
• Continuously monitor KPIs related to dispatch operations (on-time delivery, cost per shipment, etc.) and implement corrective actions as needed
• Utilize dispatch software to track shipments and monitor the status of delivery vehicles.
• Collaborate with the customer service team to handle escalated issues related to delivery delays, damaged products, or incorrect orders
• Ensure that customer delivery specifications are met, including timelines and any special handling requirements
• Coordinate with the inventory management team to ensure sufficient stock levels are available for dispatch
• Address and resolve operational issues, such as vehicle breakdowns, route disruptions, and other logistics problems
• Investigate incidents such as late deliveries, product damage during transit, and implement solutions to prevent reoccurrence
• Maintain accurate records of shipments, dispatch activities, and driver logs
• Prepare reports on dispatch operations, including performance metrics and cost analysis, for senior management review