Internal Sales Account Manager

at  Facit Data Systems

INTERNAL SALES ACCOUNT MANAGER

Location: Milton Keynes, office-based
Job type: Full time, permanent, 37.5 hours per week, Monday to Friday

SUMMARY

Facit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software.
Founded in 2014, Facit has partnerships with global brands including Axis and Milestone to provide organisations with solutions which solve problems, create opportunities and enhance business operations.
Our office in Milton Keynes is looking for a motivated and results-driven Internal Sales Account Manager to join our growing sales team, reporting into the Head of Partnership and Sales.

KEY SKILLS AND QUALIFICATIONS

• Skills: Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skills
• Tech-Savvy: Proficient in using CRM systems, Microsoft Office Suite and other sales tools
• Adaptability: Ability to thrive in a fast-paced and dynamic work environment

• Client Relationship Management: Develop and maintain strong relationships with existing and new clients, ensuring their satisfaction and loyalty
• Product Knowledge: Stay updated on our product offerings, industry trends and competitors to effectively communicate the value of our solutions to clients
• CRM Management: Utilise our CRM system to track and manage sales activities, opportunities and client interactions, ensuring data accuracy and timely follow-up
• Collaboration: Work closely with the marketing, sales and product teams to align sales strategies, gather client feedback and participate in marketing campaigns
• Reporting: Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customers
• Customer Success: Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues
• Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services
• Retention Strategies: Develop and implement strategies to retain and grow existing accounts, including regular check-ins, feedback collection and proactive problem-solving
• Organisational Skills: Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer service