Internal Sales Agent

at  Heidelberg Materials

SALES ADMINISTRATION

• Efficiently handle all customer written and verbal enquiries in a timely manner.
• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.
• Navigate systems efficiently and accurately, keeping the customer informed at all times
• Ask relevant questions and communicating in an empathic, confident and assertive manner
• Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business
• Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email
• Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.
• Take payment for cash sale jobs.
• Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives
• Develop knowledge of other roles within the team and be able to provide cover as far as possible.

EXPERIENCE:

• Experience - 1 year within a customer service role

EDUCATION/QUALIFICATION

• Minimum of a Grade C at GCSE in Maths and English
• Good communication skills with the ability to negotiate at all levels
• Working understanding of standard Microsoft software packages
• Will also ideally have experience of working within a large company environment and achieving targets

PURPOSE OF THE ROLE

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the DSM/s for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.