Internal Sales and Customer Services Support

at  Fernox

CHALLENGE YOURSELF AND IMPACT THE FUTURE!

Fernox operates as a subsidiary business of MacDermid Enthone Industrial Solutions, a global diversified producer of high technology specialty products and a provider of technical services. MacDermid Enthone Industrial Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. Fernox has pioneered the development of energy efficient products both for traditional and renewable technology in domestic and commercial applications. The business is committed to a progressive Research and Development program and has invested in an extensive in-house R&D team of scientists a based in the UK. Its operating headquarters are located in Woking, UK with manufacturing facilities in the UK, People’s Republic of China and the US and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, Turkey People’s Republic of China and the US.

WHO ARE WE LOOKING FOR?

We are looking for an Inside Sales / Customer Support Clerk to act as a customer focused and proactive first point of contact for Fernox customers and external sales team, in the administration and handling of orders and queries.

This is a varied role where no two days will be the same. You will be expected to:

• Receive and follow-up customer, and area sales manager requests, to ensure orders are progressed and the customer is sent the correct goods in line with their requirements and expectations.
• Co-ordinate orders, queries and complaints to ensure that Fernox delivers the highest possible customer service.
• Deal with Customer complaints and issues, manage warehouse and internal discrepancies, raise credit notes and arrange material returns in a timely and efficient manner.
• Consistently meet performance criteria as per the teams KPI targets.
• Manage and maintain customer accounts from an internal basis, including quotations, order processes, pricing, and despatch organisation.
• Assist management with specific merchant requests, reporting sales figures and forecasting
• Perform efficiently the administration aspects of the role – post, invoicing, report running, etc. – to ensure the department deals with customer enquiries in an effective way.