Internal Sales Assistant

at  Grant UK

Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.
We are looking for an enthusiastic and motivated Sales Coordinator to join our Internal Sales team.

Main Duties:

• Processing all incoming sales orders from stockists and feeders
• Being first point of contact for sales support enquiries received into the business by telephone and email. Providing an outstanding customer experience in all interactions
• Managing the return and credit of products in line with our returns policy
• Resolving invoice queries and disputes
• Maximising opportunities to upsell
• Effective relationship management with our external sales team
• Building relationships with all merchants and installers within a designated sales area

Knowledge and Experience:

• Excellent attention to detail
• Excellent literacy and maths
• Enthusiastic and motivated individual
• Able to work as part of a team as well as under your own initiative
• Computer literate – Excel and Word experience are essential, Sage is preferable
• Good problem solver
• Ability to grasp a good level of technical detail
• Excellent telephone etiquette and a natural flair for delivering an excellent customer experience

What we offer:

• In-depth product training
• Life assurance benefit and pension
• Group healthcare insurance
• 23 days holidays
• On-site parking and on-site gym
• Friendly collaborative work environment

• Processing all incoming sales orders from stockists and feeders
• Being first point of contact for sales support enquiries received into the business by telephone and email. Providing an outstanding customer experience in all interactions
• Managing the return and credit of products in line with our returns policy
• Resolving invoice queries and disputes
• Maximising opportunities to upsell
• Effective relationship management with our external sales team
• Building relationships with all merchants and installers within a designated sales are