Internal Sales Assistant

at  Stormguard Group

Stormguard is a leading supplier of quality DIY and OEM related products to retailers and manufacturers, with a supply chain extending through local authorities, architects and builders.
We are currently seeking to recruit an Internal Sales Assistant to work full time hours based at our Regency Mill site in Macclesfield. The successful candidate’s key responsibility will be to provide customers with the highest standard of customer service and to convey a positive company image at all times.

KEY SKILLS AND EXPERIENCE:

• You must have a minimum of 1 years’ experience in a customer service role
• Good organisational and time management skills
• The ability to work well on your own and as part of a team
• Strong attention to detail
• Ability to communicate with customers and internal departments via email, telephone and face to face
• Good business sense and a professional manner
• Good computer skills, including Microsoft office, and use of a company intranet system
  The working hours for this role will be Monday to Friday 08.00 until 17.00.
  In return for your hard work and commitment you will be rewarded with a competitive salary, 28 days’ holiday per year including bank holidays and Christmas shut down, and a company pension.
  If your application is successful, the interview process will be a face to face interview at the Head Office in Macclesfield. Work references will be required.
  If you have the skills, drive and motivation required, please apply today

• Provide exceptional levels of customer service at all times, adhering to all company policies and procedures
• Answer external calls as a matter of priority
• Process customer orders in accordance with the customer’s needs and also following company policy
• Accurately complete customer order and despatch information and communicate in a timely manner both with customers and internal departments
• Liaise with the external sales team providing sales information, customer requirements and feedback, and supporting them in their roles
• Endeavour to resolve customer queries in a timely and effective manner
• Accurately record all query/credit information and make it accessible to the Internal Sales Manager
• Actively participate in building strategies to reduce company generated errors which result in queries being raised
• Effectively keep open communication with all departments and within the team
• Other duties as required by management which may include being redeployed to other areas of the business