Internal Sales

at  Brookwood Recruitment

My Client is a dynamic and progressive metals and plastic distributor. They operate to Just-In-Time principles, providing a rapid response to our customer’s needs. We use some of the most modern equipment in the world for cutting, processing, and delivering.
Job Purpose
The Inside Account Manager is responsible for supporting the sales team by managing and growing relationships with existing clients, generating new business opportunities, and handling administrative tasks related to the sales process. This role involves collaborating with external sales representatives, customer service, and other departments to ensure a seamless and efficient sales operation.
Key Responsibilities

Tasks include (but not limited to):

• Maintain and build relationships with existing clients, understanding their needs and offering solutions to enhance satisfaction and retention.
• Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets
• Address client enquiries, resolve issues, and ensure a high level of customer service.
• Assist the external sales team by providing necessary information, preparing quotes, and processing orders.
• Prepare and distribute sales materials, including proposals, contracts, and marketing collateral.
• Identify and qualify new business opportunities through research, cold calling.
• Follow up on leads and enquiries, nurturing prospects through the sales pipeline.
• Update and maintain CRM systems with accurate client and lead information.
• Manage sales documentation, including contracts, sales orders, and reports.
• Process orders, track shipments, and ensure timely delivery to clients.
• Prepare sales reports and performance metrics for internal review.
• Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.
• Collaborate with product and customer service teams to address client needs and feedback.
• Provide input on sales strategies and tactics based on client interactions and market insights.
• Stay informed about industry trends, product updates, and competitor activities.
• Develop a deep understanding of the company’s products and services to effectively address client needs and objections.
• Develops and maintains business through effective use of telemarketing programs
• Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates
• Prepares reports of business contacts, transactions and expenses

Competencies
Relationship Building - The ability to build and actively maintain formal and informal professional relationships
Networking - The action or process of interacting with others to exchange information and develop professional contacts
Sales and Business Development - The ability manage existing customers requirements and to identify and assess potential customer opportunities to increase revenue including selling additional items/services outside of original scope/quote or requirements.
Results driven/focused - Motivated by the desire to successfully achieve results to meet or exceed goals and objectives
Resilience - The ability to cope with and rise to the inevitable challenges, problems and set-backs you encounter in the workplace
Collaboration - To successfully work toward a common goal with others
Communication skills - The ability to convey information, verbally or written/presented in an appropriate manner to both internal and external stakeholders.
Time Management - The ability to make effective use of one’s own time and that of others, to effectively manage tasks and responsibilities - to get things done
Customer service - Providing appropriate assistance and advice before and after to those who buy or use our products or services.
Analytical - The ability to collect and analyse information, problem-solve, and make decisions
Problem solving & creative thinking - Making decisions and solving problems involving of varying levels of complexity, ambiguity and risk.
Computer skills - Tech literate - the ability to use systems and programmes such as Outlook, Excel, Word and PowerPoint
Language skills - Ability to listen, speak, read and write
Market and Product Knowledge - Knowledge of market and industries, competitors products and customers, our products and their application.

Knowledge, Skills & Experience

• At least 2 years proven experience in an internal sales or sales support role, with a track record of meeting or exceeding targets, preferably in a commercial environment or metals industry
• Ability to work effectively with common PC programs such as spreadsheets (Excel) and Word with the ability to learn the mainframe program Stockmaster
• Excellent communication, interpersonal, organisational and numerical skills.
• Proficiency in CRM
• Strong problem-solving abilities and good attention to detail.
• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously.

• Maintain and build relationships with existing clients, understanding their needs and offering solutions to enhance satisfaction and retention.
• Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets
• Address client enquiries, resolve issues, and ensure a high level of customer service.
• Assist the external sales team by providing necessary information, preparing quotes, and processing orders.
• Prepare and distribute sales materials, including proposals, contracts, and marketing collateral.
• Identify and qualify new business opportunities through research, cold calling.
• Follow up on leads and enquiries, nurturing prospects through the sales pipeline.
• Update and maintain CRM systems with accurate client and lead information.
• Manage sales documentation, including contracts, sales orders, and reports.
• Process orders, track shipments, and ensure timely delivery to clients.
• Prepare sales reports and performance metrics for internal review.
• Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.
• Collaborate with product and customer service teams to address client needs and feedback.
• Provide input on sales strategies and tactics based on client interactions and market insights.
• Stay informed about industry trends, product updates, and competitor activities.
• Develop a deep understanding of the company’s products and services to effectively address client needs and objections.
• Develops and maintains business through effective use of telemarketing programs
• Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates
• Prepares reports of business contacts, transactions and expense