Internal Sales Coordinator

at  Instarmac Group plc

DESCRIPTION

Join us on our journey…..
We are looking for a Sales Coordinator to join our team based in Tamworth on a fulltime permanent contract. This is an office based role Monday - Friday 09:00 – 17:30
At Instarmac we pride ourselves on our open communication. We have a thriving family culture and work ethos where everyone is valued and rewarded for what they do.
We are offering a competitive starting salary with opportunities to earn additional target bonuses as well as the following fantastic benefits

Performance Profit Related Bonus (PPRP) - a discretionary bonus of around 8% of salary paid annually.

• Up to 29 days annual leave
• 5-7.5% pension contribution
• Private medical cover
• Life Cover & Income Protection
• Dental cover plan
• Free use of holiday homes in Tenerife, Padstow and St Ives with subsidised petrol / flight costs.
• Charity events, match funding and volunteering opportunities
• An extensive EAP suite to support health and financial wellbeing
• Retail discounts and savings

The Sales Support Coordinator primary role will focus on order processing for our Ultra brands, working with a portfolio of customers by providing exceptional consultative insights to anticipate specific customer needs and increase sales. As a Sales Coordinator you will also enhance the customer experience and support their business by proactively identifying opportunities for up-selling and cross-selling.

REQUIREMENTS

What you will need:

Excellent data entry and administration skills

• Proven experience of working in a customer sales partnering role and able to demonstrate results
• Ability to deliver excellent consultative advice to improve the customer experience and their business to generate sales
• Excellent interpersonal skills and rapport building skills
• Ability to translate customer account history into opportunities to up-sell and cross-sell
• Knowledge of CRM software (or equivalent) and MS Office, (MS Excel in particular)

Desirable

• Previously gained sales experience within a similar industry
• Understanding of sales performance and ability to work to targets

If this sounds like you, we would love to hear from you!

How you will making the difference…….

• Contributing towards company targets by way of meeting and/or exceeding set sales targets as an individual and contributing to the teams through order processing and customer aftercare.
• Managing a portfolio of accounts to achieve long-term success by developing positive relationships with customers. Act as a consultative partner to anticipate customers’ current and future needs to generate orders.
• Following up samples and quotations, converting these to sales.
• Ensuring accounts are constantly aware of active promotions available, follow up and generate new business through own initiative, social media and marketing activity to increase sales.
• Resolving conflicts, taking ownership and provide solutions to customers in a timely manner.
• Managing a dedicated Area Sales Managers diary; ensuring customers are visited on a regular basis.
• Using internal tools and systems, to manage the day to day running of your data, ensure systems are maintained and updated at all times.
• Liaising with other departments including Transport, Accounts, Marketing, Laboratory and Production.
• Creating KPI and tracker reports as required by business.
• Undertaking duties in accordance with all relevant management systems and controls.
• Suggesting actions to improve sales performance and identify opportunities for personal growth in order to promote products with greater understanding and confidence