Internal Sales Coordinator

at  Macfarlane Group

THE SALES COORDINATOR ROLE

As a Sales Coordinator, you’ll play a key role supporting the external sales team and optimising territory sales. Acting as the main point of contact for customer accounts, you’ll oversee order progression and maintain high sales administration standards. You will work closely with the purchasing team to ensure timely order fulfilment. Proactively developing customer accounts, you’ll revive lapsed ones and identify opportunities through strategic up-selling and cross-selling. This includes making outbound calls to nurture relationships, explore new opportunities, and drive. We can currently provide hybrid option to work one day a week from home for this role.

SALES COORDINATOR KEY DUTIES

• Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
• Utilise CRM system (MS Dynamics) to diligently follow up on all new and existing sales leads, enquiries, and quotations.
• Take initiative to contact lapsed and underutilised accounts to promote the breadth of Macfarlane’s product and service offerings.
• Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
• Handle customer queries and orders whilst always maintaining exceptional levels of customer service.
• Collaborate closely with Sales Executives, providing them with necessary support and assistance.
• Collaborate with credit control to promptly resolve queries, engaging with customers when necessary.
• Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilising the relevant systems
• Foster and maintain a comprehensive knowledge of all packaging solutions, actively sharing insights and expertise with colleagues.
• Liaise closely with the site purchasing team to ensure accurate product ordering at optimal prices.
• Coordinate with Logistics/Warehouse to uphold a 24/48-hour delivery schedule as expected by customers.