Internal Sales Development Coordinator

at  Elstead Lighting Ltd

BRIEF

This role will be responsible to help drive trade sales performance to our smaller Interior Design and Electrical wholesale segments as well as other more specialised channels for the business. Work will include client communication, phone and email, management of databases and research through all methods to grow client numbers and build database. Wider database management and improvement will be included as will other internal sales and customer service support work. The company has an exceptional product line-up and quality backed by excellent stock availability to support all sales opportunities. This work is primarily B2B presently.

PERSON SPECIFICATION

We are looking for an enthusiastic, cheerful and clearly spoken individual with a passion for making sales, satisfying customers and driving business growth. You would be working on both existing and new clients including managing client relationships. Existing experience and knowledge of the Interiors market would be helpful. In addition, you will need to be proactive, efficient and well organised with good attention to detail, and capable of juggling a number of different things simultaneously. Experience / expertise in use of CRM and Database management would be advantageous.

SKILL REQUIREMENTS

§ Possess excellent communication skills both written and verbal, A clear, polite, and confident voice with good conversational skills, essential for presenting information and interacting with clients and colleagues.
§ Previous experience in a customer focussed, sales or business development role.
§ Experience in CRM and Database use / development along with management of these.
§ Strong IT competency including MS Office applications such as Excel, Word, and Outlook.

§ Manage, service and support our existing internally managed Interior Design and Electrical Wholesale accounts with communications and quotes including normal and clearance product, news, etc.
§ Assist with management of our CRM and eblast databases with all UK Designers and Electrical Wholesalers including those as yet not captured in either.
§ Develop and assist in the research new potential clients across these sectors as well as in other agreed sales channels. This will involve various methods of online research.
§ Train on all general customer service and sales order processes to support our internal Customer Service team in times of increased demand as well as holiday and sickness cover. Mondays and sometimes Tuesdays are in particular peak demand days, subject to demand.
§ Build a better than average competence of our products and options / alternatives for client quotations / needs so you can help with most requests for quotes and product enquiries.
§ Action all catalogue and price list requests for the company.
§ Undertake any other reasonable tasks as directed by the Director of UK Sales & Ireland and/or Senior Management.