Internal Sales/Office Administrator

at  Wescom Group

ABOUT US:

Headquartered in Derby and with businesses throughout the UK, Germany, Spain and Australia, Wescom Group is a collection of businesses specialising in safety and emergency survival solutions, primarily in the Maritime and Defence industries. Wescom Group has centuries old heritage in pyrotechnics and has developed trusted brands and capabilities in electronic beacons, detection, perimeter lighting, pharmaceuticals, and emergency rations, either through acquisition or organic growth.
An exciting opportunity has arisen in our sub-brand Eflare an Australian manufacturer of industrial warning products since 1994. Eflare manufactures and sells warning/lighting products into the industrial sector worldwide. Our products are used by some of the largest organisations around the world from New York to London to keep their workers and the public safe. Servicing a diverse range of industries from Emergency Service and Rail to Mining via a network of international distributors our company prides itself on quality, durable and reliable products and the thorough service we deliver to our distributors.

ROLE:

Due to recent vacancy our company is looking for an experienced Internal Sales professional – ideally from a commercial or industrial background looking to make their mark on our business located at our state-of-the art offices in Keysborough, Melbourne. The role will be entering, facilitating and invoicing customer orders in several regions world-wide done from our Melbourne office, forecasting stock requirements and liaising with our factory in China to facilitate orders being ready for customer collection.
The role will also be responsible for supporting and being a conduit for our international company resources such as marketing. Being part of a small team having a can-do attitude, thoroughness and desire for continuous improvement is crucial. This opportunity is perfect for a person who enjoys working as part of a small, dedicated team with global reach and strives for better outcomes as the role has opportunity to morph over time into a broader role taking on more responsibility.

KEY RESPONSIBILITIES:

• Prompt, thorough and efficient processing of sales orders.
• Servicing distributors with a view to grow their business.
• Liaising with our various 3PL locations to ensure orders are dispatched and invoiced in a timely manner and the distributor kept informed along the way.
• Working collaboratively with our team to ensure business continuity which will require general commercial problem solving.
• Use of CRM to facilitate day to day business and monitor/grow customer pipelines to assist with sales forecasting and production scheduling.
• Working as part of the Sales team and analysing sales, potential growth areas and new product development opportunities.
• Support our travelling staff and reliably completing ad-hoc clerical and administration tasks as required.
• Working closely with all members of the team.
• Reporting on customer sales by customer and region, by model and using comparison against historical results.