Internal Sales Officer

at  Thomas Warburton

INITIALLY ESTABLISHED IN MELBOURNE IN 1858, THOMAS WARBURTON SUPPLIES STATE OF THE ART INVENTORY MANAGEMENT SOLUTIONS TO THE DEFENCE, ENGINEERING AND MANUFACTURING SECTORS. IN OUR BUSINESS OUR INTENTIONS ARE CLEAR:

• Foster powerful and sustainable partnerships with our customers
• Provide exceptional service levels and cost effective solutions
• Introduce technological advances from Europe into Australia becoming the market leader in the Industry 4.0 revolution
  As a member of the prestigious Würth Group, we are exceptionally proud of what our company has to offer not only our customers, but also our staff. In its entirety, the Würth Group employs over 75,000 staff globally and are represented by 400 companies in over 80 countries. When you join our business, you are becoming a part of a formidable group of people who are all contributing to double digit growth year after year.

THOMAS WARBURTON IS PROUD SUPPORTER OF THE ‘PRIME MINISTER’S VETERANS’ EMPLOYMENT PROGRAM’. WE ARE COMMITTED TO RECOGNISING THE SKILLS AND EXPERIENCE OF VETERANS AND IMPROVING THEIR EMPLOYMENT OUTCOMES. WE WELCOME ALL VETERANS’ SEEKING EMPLOYMENT IN THE INDUSTRIAL PRODUCT DISTRIBUTION SECTOR CATERING FOR THE DEFENCE, ENGINEERING AND MANUFACTURING INDUSTRIES.

Job Type: Full-time
Pay: $74,000.00 – $75,000.00 per year

Application Question(s):

• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?

Experience:

• Internal sales: 3 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

THE DUTIES OF THIS ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Providing telephone based support to your existing and defined customer base. Predominantly this will be focusing on processing orders, preparing quotes and following up on all enquiries in a timely manner
• Conducting inventory analysis for your assigned customer base including pricing and stock turn reviews
• Where required, providing administrational support to the externals sales team in the lead up to key client meetings
• Where required, providing support to optimize call cycles and increase the efficiency of the external sales team
• Supporting your colleagues in the Internal Sales team during peak periods ensuring no customer enquiry goes unanswered.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL:

• Have the ability and be proud to provide an exceptional level of customer service at all times
• A strong work ethic and the ability to multi-task
• Excellent attention to detail with strong organisational and time management skills
• The ability to work on your own or as a part of a team
• Strong IT skills with prior experience in SAP and Excel preferred
• Experience working within the Engineering and Manufacturing sectors would be advantageous as would a knowledge base of the fastener industry. This is not essential if you are willing to learn about these industries.