Internal Sales / Service Sales Specialist

at  Helvar Ltd

LOCATION: DARTFORD, GREATER LONDON

Are you looking for a nordic working culture in the UK? or the opportunity to support selling SMART sustainable solutions that have a focus on the wellbeing of people? Then Helvar could be for you!
Due to an Internal Promotion here at Helvar, we are now looking for an enthusiastic Service Sales / Internal Sales Specialist to join our fantastic team of sales professionals within our Direct Sales team in the UK. An ideal candidate would perhaps come from an Account Management background with a consultative / value added mindset and approach to selling.

WHAT SKILLS WE’D LIKE YOU TO HAVE:

• Understanding of digital, data-driven service solutions
• Service sales experience & mindset (example SaaS, AMS)
• Customer-centric attitude
• Comfortable and familiar with telephone based B2B selling.
• Highly communicative, engaging and able to build rapport remotely.
• Experience of previous successful Business-to-Business (B2B) sales
• Commercial education preferred over a technical background
  Please note that a Lighting Controls background is not required to be successful in this role, but would of course be helpful

MAIN PURPOSE OF YOUR JOB:

Help the company to fulfill its strategy by supporting the evolution towards a more customer and lifetime service orientation, and by growing a sustainable service business.
Find and contact new customers (prospects) for digital services and service contracts to start new sales cycles. Improve overall customer experience and encourage them to buy more services by executing processes and tasks that keep new and existing customers satisfied throughout the solution life cycle.
Maintain relationships with existing key customers to uncover improvement opportunities that benefit both them and us to increase overall Customer Lifetime Value (CLV).
Act as a link between new business opportunities (leads) and our field Sales Managers to grow the business.

WHAT YOU’LL BE DOING AS OUR SERVICE SALES SPECIALIST:

• Selling our digital service solutions (Helvar Insights) primarily to real estate owners, facilities management and tenants
• Creating new service contracts to new customers, and renewing contracts for existing customers (both digital services and technical maintenance contracts)
• Understanding service customer needs and requirements (owner, FM, tenant, local service partners, VAR Partners etc)
• Creating new sales opportunities through inbound lead follow-up and outbound calls and emails
• Manging existing service contract satisfaction and renewals to ensure a low attrition rate of customers not renewing their contracts
• Map Helvar’s install base of customers through CRM, desk based researched and outbound calls and emails
• Converting Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL)
• Performing effective online demos to prospects and existing customers
• Closing new service sales opportunities to achieve revenue and contract targets
• Performing After Market Service (AMS) processes to ensure customer satisfaction
• Using CRM (Salesforce.com) efficiently and enthusiastically
• Telephone and email account managing a portfolio of customers